Intel® GPA Troubleshooting Tip: Upgrade your graphics drivers and/or BIOS

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February 16, 2010 12:00 AM PST


With Intel® Graphics Performance Analyzers (Intel® GPA), we've occassionally seen issues were the product wouldn't run unless a specific version of the system BIOS is installed on the user's system.

The symptom is that the user receives an  error when trying to run the Intel® GPA tools, even after upgrading to the latest graphics drivers (check your own system for the latest Intel drivers).

Therefore, if you are encountering issues running Intel GPA with your game, verify that:
  • you're running Intel GPA on a supported configuration (operating system with all the latest service packs and patches, recommended amount of RAM/VRAM, and so on)
  • you've updated your graphics drivers
  • you've installed the latest BIOS for your system configuration
  • you can run a simple graphics application such as gapsample.exe from the Intel GPA install directory, or one of the Microsoft DirectX* samples
Also, most users will benefit by using a 64-bit OS with at least 4GB of physical memory, especially for capture files anlyzed with Intel® GPA Frame Analyzer or Intel® GPA Platform Analyzer. When analying netbooks or other systems with limited resources, use Intel GPA in a client/server mode.

If you still have issues using the Intel GPA tools with your game or graphics application, please report the problem to the Intel GPA Customer Support Forum.


* Other names and brands may be claimed as the property of others.


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This article applies to: Visual Computing Source,   Intel® Graphics Performance Analyzers Knowledge Base