How to apply renewal license to the right current license?

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February 9, 2010 11:00 PM PST


Problem : 
I purchased a renewal license. However, the renewal license support still expired after I registered the renewal. Why?

Root Cause :
The renewal license takes effect from the support expiration date of the original license which was renewed by the new license and extends support for one year. The support expiration date of the original license may have expired more than one year ago, so the renwal license support already expired after you registered it. The renewal license support expiration date is irrelavant to its registration date.

Resolution : 
Before you register your new renewal license, please make sure you have obtained all the information as below:
1. You have purchased the right renewal license;
2. Which of your current product(s) your renewal license applies to;
3. Support expiration dates for all your current licenses;
4. Exact product name of all your current licenses;
5. The latest current license (support expiration date is not more than one year from when you register renewal matching to your renewal.

After having all the information above in your hand, please register your renewal serial number through Intel(R) Registration Center (https://registrationcenter.intel.com) and select the current license which you want to upgrade with this renewal license.  You will then extend your current license support and you will be able to upgrade your product to the newest version after the registration. 


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This article applies to: Intel® C++ Compiler for Linux* Knowledge Base,   Intel® C++ Compiler for Mac OS X* Knowledge Base,   Intel® C++ Compiler for Windows* Knowledge Base,   Intel® Cluster Checker Knowledge Base,   Intel® Cluster Toolkit for Linux* Knowledge Base,   Intel® Cluster Toolkit for Windows* Knowledge Base,   Intel® Fortran Compiler for Linux* Knowledge Base,   Intel® Fortran Compiler for Mac OS X* Knowledge Base,   Intel® Integrated Performance Primitives Knowledge Base,   Intel® Math Kernel Library Knowledge Base,   Intel® MPI Library for Linux* Knowledge Base,   Intel® MPI Library for Windows* Knowledge Base,   Intel® Software Development Products Home,   Intel® Software Development Products Registration Center Knowledge Base,   Intel® TBB,   Intel® Thread Checker for Linux* Knowledge Base,   Intel® Thread Checker for Windows* Knowledge Base,   Intel® Thread Profiler for Windows* Knowledge Base,   Intel® Threading Building Blocks Knowledge Base,   Intel® Trace Analyzer and Collector for Linux* Knowledge Base,   Intel® Trace Analyzer and Collector for Windows* Knowledge Base,   Intel® Visual Fortran Compiler for Windows* Knowledge Base,   Intel® VTune™ Performance Analyzer for Linux* Knowledge Base,   Intel® VTune™ Performance Analyzer for Windows* Knowledge Base,   Software Products General