Ask ISN Your Questions!

By Gina Bovara (Intel) (34 posts) on April 10, 2008 at 9:11 am

Don 

Do you have a burning question you've always wondered about and wanted to ask someone at Intel? 
Well now is your chance! 

I'm opening up this blog to gather customer questions about the Intel Software Network, Intel Software Products, or general Intel questions that I will try and answer for you.  No technical questions please - these can be answered in our ISN forums or through our Intel Software Products customer support pages or at our Intel Hardware Support form.  I'm looking for your questions about Intel that might be hard to find or that are general questions you found yourself wondering about. 

Just imagine that I'm your next door neighbor who works for Intel that you just ran into on the sidewalk for a casual chat - what would you ask me?  What are you curious about?

Post your questions in the 'What do you think?' comments section below and I will edit the post to add the questions that I've received.

________________________________________________

ISN Customer Support Q&A:

What was your first experience with an Intel processor?

My first experience with Intel was with the Intel 386™ processor when I was 9 years old in my IBM PS/1 model 2121.  It had a 20MB hard drive and ran Windows 3.11 for Workgroups.  :)  It is a fond memory!  Prior to that, I had an Atari 800XL, which was super cool in it's day.

________________________________________________
 
Why doesn't Intel allow software developers access to its processor BIOS Writer's Guides
 
BIOS Writer's Guides (BWG) are Intel restricted access documents.  They are available for approved BIOS vendors and OEMs developing BIOS under NDA (non-disclosure agreements) through Intel.  Publicly available documents that may help you are our Software Developer's Guides and our processor documentation guides (choose a processor, then click its 'Technical Documents' tab).

________________________________________________
 
Why does Intel charge money for software development products?

This answer comes from James Reinders, Intel Software Products Director of Business Development and Marketing:
"Intel produces software in many forms, some are sold for a price, some are free and/or open source, some are available to non-commercial users for free and to commercial users for a price.  While it is very important to support our processors, it is also not our desire to destroy the market for independent innovations.  In cases where we charge a price, we are asking a fair payment for our work at a competitive price. We battle to earn our business, and this makes us a better supplier.  Most important of all - this helps create an opportunity for others to compete with our tools and make a fair price. It would be unfortunate if we extinguished competition for supporting our processors by giving away all our software. Intel is fortunate to have the richest array of support for our processors of any processor vendor – we are not interested in destroying that."

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How can I find more information about the Intel-powered Classmate PC?

Please see our Classmate PC site at http://www.classmatepc.com for more information.

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Does Intel make a CPU that fits an AM2 socket?
Date answered:  June 24, 2008
 
This is an interesting question for those of you 'stuck' with AM2 motherboards.  I'm sorry to say that the answer is no, and there are no socket adapters available for this type of configuration - the number of pins are different and so is the entire architecture of the motherboard.  No fear, though - you can still go Intel!  The easiest thing to do would be to upgrade your motherboard to an Intel Socket 775 (or Socket T) configuration - you can get some as cheap as $50 these days!  See this Amazon.com search page for examples.
________________________________________________
 

Categories: Customer Support

Comments (30)

April 14, 2008 8:39 AM PDT


VoodooGuru		 Hi... what was your first experience with an Intel processor? Mine was the Intel Pentium processor in 1993 (telling you a little about my age, lol).
April 14, 2008 9:49 AM PDT

Gina Bovara (Intel)
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Brown Belt
 Thanks for your question! My answer is above. :)
April 14, 2008 10:29 PM PDT

srinivas.chikkala
 We have carried out some initial testing on iSCSI (iSCSI enterprise target) and
NFS at both OS level and Oracle 10g database level, interestingly at Oracle
database level NFS is giving better performance compared to iSCSI.

Can somebody please provide comments/suggestions to get better performance with
iSCSI.

Thanks
Srinivas Ch.
April 15, 2008 8:26 AM PDT

Gina Bovara (Intel)
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Brown Belt
 Hi Srinivas - this is a technical question and not one that can be answered here. I suggest you browse our Intel Pro Server Adapter iSCSI pages at http://www.intel.com/network/connectivity/products/iscsiboot.htm. You'll find frequently asked questions there and white papers with specifications.
April 15, 2008 5:14 PM PDT

Josh Bancroft (Intel)
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Brown Belt
 Why does Intel charge money for software development products? It seems it would make a lot more sense (and sell a LOT more Intel hardware - isn't that the goal?) if Intel's software tools were at least free, if not open source?

You didn't say I had to pull punches, so I didn't. ;-)
April 16, 2008 5:59 AM PDT


KTE		 Hi Gina, why doesn't Intel allow us software devs access to it's processor BIOS Writers Guides as do other CPU MFGs, thus creating endles problems?
Will they ever in the coming future allow public access to such documentation on microprocessor architecture?

Thanks!
April 16, 2008 11:38 AM PDT

Gina Bovara (Intel)
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Brown Belt
 Hi KTE - I've answered your question above. If you believe your company should have access to our BWGs, please contact me with your request through our ISN Contact Form at http://www.intel.com/cd/ids/developer/asmo-na/eng/58987.htm.
April 17, 2008 9:14 AM PDT


KTE		 Thanks for the reply Gina, much appreciated :)

Con - tact- ting already...
May 25, 2008 12:09 AM PDT


Ron		 I live on the island of St. Lucia in the Caribbean. As IT manager for the ministry of Education I have always sought innovative ideas for the continued educational development of students. I have continually read about and have interest in Intel's Classmate PC for classroom use, but had no idea how to access the people at Intel (since there isnt an English Caribbean location on their web page) until I came across your blog.
Anyhow this is the question, Is this possible to contact Intel with a view to obtaining evaulation Classmate PCs running Windows and Linux so that a control group of students can put them to the test for further review?
Thanks in advance
May 28, 2008 8:54 AM PDT

Gina Bovara (Intel)
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Brown Belt
 Hello Ron - I have answered your question above and also asked the folks at our Classmate PC site to contact you. Thanks for writing!
June 23, 2008 8:43 PM PDT

zeek666
 ok... this may be a very stupid question, but i have to ask anyway:

dose intel make a cpu that fits an am2 socket?

i ask because i am stuck with a comp. that came with a sempron cpu, and well do i need to say more?
June 24, 2008 9:19 AM PDT

Gina Bovara (Intel)
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Brown Belt
 Hi Zeek666 - thanks for the question - it was not stupid at all! :) I have answered above.
October 13, 2008 6:12 AM PDT


Knut Johnsen		 Can I as a person sign a NDA or is this only for big companies and OEMs?
October 13, 2008 11:24 AM PDT

Krishnakumar Mundhe
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5
Registered User
 I'd just chat with Mr. Yarlin[ intel guy ] regarding intel support for my dead motherboard. due to network prob unable to continue and further getting difficult to getting exact location.

I comes under category of PC integrator in mumbai,India where intel support for defective m/b is a lengthy procedure or we have to go in very detail. Anybody Can help out for getting intel support .

Comapre to Hitachi,Western Digital ,Samsung , Asus , Sony, Logitech , Creative we[ PC Integrtor ] are getting carry in service in mumbai itesef. And Their service provider giving good tracking information through SMS & e-mail , then why it is not so easy with INTEL?
January 22, 2009 6:37 AM PST

e-link2biz.com
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10
Registered User
 Hi Gina, Not quite sure where to post this information, but maybe you can pass it along to whichever department it corresponds to. I recently purchased a Dell Inspiron 1525 Laptop. It carries the Intel 965 family chipset. I also recently decided to try out the new Beta version of Windows 7. When I installed the new OS, everything worked fine, except my graphics. All the colors were scrambled like a mosiac. Not wanting to give up, I did some research on the problem not to much help out there for the new Beta. I discovered that Intel had made modifications to the driver to support Windows 7, thus giving a new driver version of 8. whatever. Due to this issue, I decided to revert my driver for the 965 chipset, back to one of the v.7. whatever drivers. This totaly fixed my problem. I am not saying this will fix this same problem on all PC's using Windows 7, Only on the Dell Inspiron 1525. Will you please relay this information on to who needs it to correct this issue. Thank you.
January 22, 2009 8:56 AM PST

Gina Bovara (Intel)
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 Hello e-link2biz.com, if you forward this information in an email to me at isn.support@intel.com, I will route it to the correct place. Thanks for reading my blog! :)
March 30, 2009 3:38 AM PDT


Nitesh Jain		 hello,
i have a intel pentium III processor, with a intel original motherboard, (not chipset), original.
i ahv got 128 mb of ram, now i want to upgrade my system, so what is maximum amount of ram that can be installed on it. and i want to install a DVD reder/writer also, can i install that and which one.
June 8, 2009 12:13 PM PDT


Ranjith.R		 hello,
i want to install graphics in my pc which is having dg 45 nb graphics of intel classic series.plz help me to do so
June 8, 2009 12:33 PM PDT

Gina Bovara (Intel)
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Brown Belt
 Hi Ranjith, for assistance with hardware support for Intel Graphics chipsets, please visit http://supportmail.intel.com/scripts-emf/welcome.aspx.
June 30, 2009 1:53 PM PDT

cstring
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5
Registered User
 Hi Intel,
I've got a core2duo quad core system with xp64 installed. And I am getting a significant slow down(4-8x) using floats instead of double in a dsp application using fftw. Why is this?
June 30, 2009 1:55 PM PDT

Gina Bovara (Intel)
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Brown Belt
 Hello Cstring, this is a hardware question; receive an answer from our Intel Hardware Support team by asking your question at http://supportmail.intel.com/scripts-emf/welcome.aspx.
July 8, 2009 8:41 AM PDT


Moho		 Hi;
I've read the Intel Architecture Manual Vol.A3 (section10.5) looking for how to use CR0 register to disable internal/external memory cache, i found some indications, it clearly appears that I should set the bit 30 into CR0 and follow by using WBINVD serialising instruction. when I compile the code everything goes well, but when I try to run the exe file it Seg Faults.
I would like to know where is the problem then?

Best regards
July 8, 2009 8:25 PM PDT

Gina Bovara (Intel)
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Brown Belt
 Hi Moho, can you email that question to me at isn.support@intel.com? Then I will route it to the correct hardware area.

-Gina
July 9, 2009 11:49 AM PDT

eustas
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Brown Belt
 Hi.
I've got another one "historical" question.
What was the greatest Intel "project" that hadn't fulfilled the high hopes?
July 9, 2009 4:30 PM PDT

Gina Bovara (Intel)
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Brown Belt
 That's a tricky one since there is no concrete answer! I've thought about it all morning and wouldn't even know how to begin researching it. :)
July 13, 2009 4:32 AM PDT

sudhagar.murugesan
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10
Registered User
 Hi
In DG series M/B how many models are there
July 13, 2009 4:33 AM PDT

sudhagar.murugesan
Total Points:
10
Registered User
 May i know what is the difference between dual core processor and core 2 duo processor
July 13, 2009 8:50 AM PDT

Gina Bovara (Intel)
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Brown Belt
 Hello, please see our list of motherboards at http://www.intel.com/products/desktop/motherboard/index.htm?iid=mbd_body+dt_all.

You can discover the performance differences between the dual core and Core 2 Duo processors at http://ark.intel.com/?iid=processors_body+resources_ark.

-Gina
September 23, 2009 1:47 PM PDT

aminhas
Total Points:
5
Registered User
 I am looking for confirmation about the Intel A100 and A110 UMP processors that are used in mobile phones (like the HTC Shift) and whether these processors support USB OTG (USB on the Go) where by the processor allows the phone to be a host and is able to act as master (like a PC or laptop) to an external data device as the slave and transfer data from the device to the mobile phone. Please can somebody help. I tried Intel's Technical and Product support and they push me to their VAR's or Business partners. These guys do not have that level of info. Most of them are blank and don't know what I am talking about.
September 24, 2009 1:19 PM PDT

Intel Software Network Support
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Brown Belt
 Aminhas - please post your technical question to the Mobilized Software Development forum at http://software.intel.com/en-us/forums/mobile-software-developmen t/ . Intel engineers who specialize in software development for MID and UMPC will see your question there and be able to respond.

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