Intel® AMT and Remote Desktop

By Sreelekshmy Syamalakumari (Intel) (8 posts) on May 16, 2008 at 9:57 am

Does Intel AMT block remote desktop traffic? Not a chance. Then “why am I not able to remote desktop to and from my Dell Optiplex 755 system after installing all the drivers? I was able to remote desktop to and from this system to any other system on the network before installing the drivers”. We received this question on the Manageability forum a couple of weeks back.

Well, the issue here is that you have installed the wrong video driver on the system, which is not caught as an issue in the Device Manager. But if you look at the Event Viewer, you could see that the dll associated with your video driver has been failed to load properly. If you see this error, download and install the correct video driver either from the CD shipped along with your system or Dell support site or from the video card download site.

There is a forum post on Dell site regarding this at http://www.dellcommunity.com/supportforums/board/message?board.id=Desktops_Workstation_Optiplex&message.id=3098&query.id=146206#M3098