Fraudulent Chip Descriptions
Some chips are labeled as having virtualization support when they do not. Consumers are getting duped into buying
computers that can not meet their needs. I just bought a laptop (HP Pavilion dv7-7217us) convinced I could use KVM
based virtual machines since its P7550 processor was clearly labeled as supporting virtualization.
http://ark.intel.com/Product.aspx?id=42014
(There are other threads with similar grumbles.)
Do we
need to complaing to the Federal Trade Commissioin and other consumer fraud protection agencies?
Is Intel
prepared to help with products bought under false representations?
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Re: Fraudulent Chip Descriptions
Let's try and be constructive here. If there are mistakes on our product pages,
let's identify the specifics so that I can report them internally and get them changed pronto. I'm looking
at the P7550 processor page at http://ark.intel.com/Product.aspx?id=42014. It looks like the
product has been retired and discontinue. Okay. Next to the Intel Virtualization Technology feature it says to "See
SPEC Details". Okay. Clicking on the link, it says, "Intel® Virtualization Technology requires a computer system
with a processor, chipset, BIOS, virtual machine monitor (VMM) and for some uses, certain platform software, enabled for
it. Functionality, performance or other benefit will vary depending on hardware and software configurations. Intel
Virtualization Technology-enabled VMM applications are currently in development." It appears that the product
stupports Intel VT, but all the requirements must be met. This includes OEM support for the feature -- the OEM is
using a product SKU with the feature included and has provided a BIOS that enables the feature during startup. Does
your BIOS include an Intel VT enable option? David Ott
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Re: Fraudulent Chip Descriptions
Let's try and be constructive here. If there are mistakes on our product pages,
let's identify the specifics so that I can report them internally and get them changed pronto. I'm looking
at the P7550 processor page at http://ark.intel.com/Product.aspx?id=42014. It looks like the
product has been retired and discontinue. Okay. Next to the Intel Virtualization Technology feature it says to "See
SPEC Details". Okay. Clicking on the link, it says, "Intel® Virtualization Technology requires a computer system
with a processor, chipset, BIOS, virtual machine monitor (VMM) and for some uses, certain platform software, enabled for
it. Functionality, performance or other benefit will vary depending on hardware and software configurations. Intel
Virtualization Technology-enabled VMM applications are currently in development." It appears that the product
stupports Intel VT, but all the requirements must be met. This includes OEM support for the feature -- the OEM is
using a product SKU with the feature included and has provided a BIOS that enables the feature during startup. Does
your BIOS include an Intel VT enable option? David Ott
Actually, clicking that link points to a table below, which clearly says that this CPU do NOT have VT.
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Re: Fraudulent Chip Descriptions
Some chips are labeled as having virtualization support when they do not.
Consumers are getting duped into buying computers that can not meet their needs. I just bought a laptop (HP Pavilion
dv7-7217us) convinced I could use KVM based virtual machines since its P7550 processor was clearly labeled as supporting
virtualization.
http://ark.intel.com/Product.aspx?id=42014
(There are other threads with similar
grumbles.)
Do we need to complaing to the Federal Trade Commissioin and other consumer fraud protection
agencies?
Is Intel prepared to help with products bought under false representations?
I agree. Before I ordered my HP-DV3T I made sure I checked out the processor options and saw that the P7550
support VT-x. I checked and double checked the intel website for this specific feature. At the time, the website
specified VT-x was supported, so I ordered my custom HP computer only to find it does not support VT-x. I went back to
the intel site and saw the spec changed. If I'd had known before ordering, I would've changed my order. Thanks alot
intel. Please get your specs correct so other people don't make this same mistake.
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Re: Fraudulent Chip Descriptions
Ah, I see. So the details statement that I quoted from is generic. "VT-x" is not supported
as indicated by the red "x" instead of a green check.
Not sure there is much I can do here other than report
what you have told me. Thanks for posting.
David Ott
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Re: Fraudulent Chip Descriptions
Ah, I see. So the details statement that I quoted from is generic. "VT-x" is not supported
as indicated by the red "x" instead of a green check.
Not sure there is much I can do here other than report
what you have told me. Thanks for posting.
David Ott
The funny thing is that there was a green check next to the VT-x on the P7550 when I checked on Sep. 4th because I
ordered my custom HP computer on Sep. 6th making sure it supported VT-x. And, at that time I was assured by your
website that I was ordering the right CPU. The other choice was the P7350, which I knew did not support the VT-x
feature, so I spent the extra $100 to get the P7550 only to find out it actually did not support VT-x. Total
bummer...Intel.
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Re: Fraudulent Chip Descriptions
There has been much talk about this on the web. Some blame Intel, some blame the PC
manufacturers. I think it's time someone put this problem to court.
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Re: Fraudulent Chip Descriptions
Some chips are labeled as having virtualization support when they do not.
Consumers are getting duped into buying computers that can not meet their needs. I just bought a laptop (HP Pavilion
dv7-7217us) convinced I could use KVM based virtual machines since its P7550 processor was clearly labeled as supporting
virtualization.
http://ark.intel.com/Product.aspx?id=42014
(There are other threads with similar
grumbles.)
Do we need to complaing to the Federal Trade Commissioin and other consumer fraud protection
agencies?
Is Intel prepared to help with products bought under false representations?
I also checked this out very carefully before ordering an HDX16 from HP, only to find that the description on
intel's page has changed. Unfortunately for me, this makes the laptop an expensive paperweight, as I need VT for
business purposes.
I am currently trying to return the machine. If this fails, has anybody begun
proceedings in the class action suit? From the number of complaints I've been seeing on the net, I'm sure that there
will be one.
If you're affected by this, be careful about taking coupons or anything from Intel before you
contact the lawyers for the suit. They usually try to convince you to waive your rights cheaply, and if you accept,
you can miss out on full compensation.
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Re: Fraudulent Chip Descriptions
I also checked this out very carefully before ordering an HDX16 from HP, only to find that the description on
intel's page has changed. Unfortunately for me, this makes the laptop an expensive paperweight, as I need VT for
business purposes.
I am currently trying to return the machine. If this fails, has anybody begun
proceedings in the class action suit? From the number of complaints I've been seeing on the net, I'm sure that there
will be one.
If you're affected by this, be careful about taking coupons or anything from Intel before you
contact the lawyers for the suit. They usually try to convince you to waive your rights cheaply, and if you accept,
you can miss out on full compensation.
False posted information... I purchased a DV7-2170us with P7550 specifically because Intel clearly stated on their
site in July '09 that this chip had IVT... I quickly eliminated my other notebook options with P7350 and P7450 because
these were indicated not to be IVT capable.
Is there no accountability here from either Intel or HP... If
not, I guess a judge can decide the ethics of this through class action... There must be a number of hungry law firms
out there in these tough economic times to take on what is clearly misrepresentation.
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Re: Fraudulent Chip Descriptions
It appears HP has come out with a new BIOS (F.35A) effective end of Oct '09. The DV7-2170us
(Intel P7550) I purchased in July was shipped with F.24 with no Virtualization enable field possible. I have
contacted HP regarding Virtualization and P7550 specifically (It is well known Intel originally posted the spec
indicating the P7550 was VT capable)... The support team has responded by saying that BIOS F.35A will in fact have the
Virtualization option and should enable this feature on the P7550 chip. I am reluctant to attempt the BIOS
change myself, however, for those of you more tech savy you may wish to attempt to achieve the desired result. If you
try, I'd be interested in your success... Please post and share your result(s).
Thank you for contacting HP Total
Care.
I have reviewed the previous interaction and understood that you
would like to enable the Virtualization field on your notebook. Yes,
according to our database you can enable the Virtualization field with the updated BIOS version (F.35 A) with the P7550
Intel processor.I am sorry to inform you that I am unable to provide the
confirmation, whether you can enable Intel Virtualization on the P7550 Processor with the current F.24BIOS or
not.
However, you can check the same setting
on the F.24 BIOS version.
Shut down the computer if it is running.
Press the power button to turn on the computer.
Press f10 when the HP/Compaq logo displays.
After the BIOS Setup Utility displays, use the Right Arrow key to select the Diagnostics menu.
Select
system configuration option and press enter.
Select the Virtualization
Technology and Enabled the option.
Press f10 for save the setting.
If the system configuration option does
not show the Virtualization technology,then I would request you to install the updated version of the
BIOS.
Please get back to us with the result and
we will be happy to assist you further.
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Re: Fraudulent Chip Descriptions
It appears HP has come out with a new BIOS (F.35A) effective end of Oct '09. The DV7-2170us
(Intel P7550) I purchased in July was shipped with F.24 with no Virtualization enable field possible. I have
contacted HP regarding Virtualization and P7550 specifically (It is well known Intel originally posted the spec
indicating the P7550 was VT capable)... The support team has responded by saying that BIOS F.35A will in fact have the
Virtualization option and should enable this feature on the P7550 chip. I am reluctant to attempt the BIOS
change myself, however, for those of you more tech savy you may wish to attempt to achieve the desired result. If you
try, I'd be interested in your success... Please post and share your result(s).
Thank you for contacting HP Total
Care.
I have reviewed the previous interaction and understood that you
would like to enable the Virtualization field on your notebook. Yes,
according to our database you can enable the Virtualization field with the updated BIOS version (F.35 A) with the P7550
Intel processor.I am sorry to inform you that I am unable to provide the
confirmation, whether you can enable Intel Virtualization on the P7550 Processor with the current F.24BIOS or
not.
However, you can check the same setting
on the F.24 BIOS version.
Shut down the computer if it is running.
Press the power button to turn on the computer.
Press f10 when the HP/Compaq logo displays.
After the BIOS Setup Utility displays, use the Right Arrow key to select the Diagnostics menu.
Select
system configuration option and press enter.
Select the Virtualization
Technology and Enabled the option.
Press f10 for save the setting.
If the system configuration option does
not show the Virtualization technology,then I would request you to install the updated version of the
BIOS.
Please get back to us with the result and
we will be happy to assist you further.
I just updated my bios on my DV3T-2000 with the latest bios update on the hp website dated 9-29-09. It is F.12A
which I believe is the equivalent to the DV7 F.35A release. The bios flash went off without a hitch but when I got
into the bios setup and went to system configuration, there was no Virtualization enable/disable option. I too am
running the P7550 intel chip. So after the bios upgrade I still have no VT-x. Please let me know if the F.35A update
enables VT-x.
ps. Looks like the F.35A release is dated 9-30-09 and not the end of Oct 09.
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