Can someone tell me how to troubleshoot the following problems:
1) I get a prompt to update the Intel Maneability Engine Firmware Recovery Agent which I follow, but then I get an error message: Check for updates process. We are sorry, but the check for updates could not be completed. Please make sure that your system has Internet Access. Please visit the following website for more information: www.intel.support
I not only have internet access, but have already echatted with reps at both Intel and Samsung (the brand of my ultrabook) and neither had answers. I have tried to install this update many times, including rebooting without success. I read an article on the site (http://software.intel.com/en-us/blogs/2013/02/06/intel-manageability-fir...) that says the user must enable this security feature. If this is the case, where do I need to "enable" the feature? It is very odd this was not the default to update since it allows for critical updates to be installed via Intel.
2) I am also getting a prompt from the SW Update telling me to install an essential update wireless LAN driver ver. 18.104.22.168. This too, fails everytime I try to install it.
Any suggestions on how to fix these problems would be greatly appreciated. Thanks.