Hi Hal,

Thanks for the response. Between my posting and yours, I received a phone call from my UK contact. I have an apology for the abusive failure to contact me and a statement that he has "escalated the situation to the correct people".

On the other hand, when I asked for the specific names of the people dealing with the 'escalation' my contact fobbed me off and refused to answer the question. Apparently, the officers of the company can only operate with anonymity. I am not impressed!

You have emailed me directly, as promised, and your return address is 'SW.DEVELOPER.SUPPORT.REPLIES_AT_MAILBOX.INTEL.COM' and you describe yourself as 'Intel Customer Support – Software and Services, under contract to Intel'. I appreciate your response but I am not sure that you can actually do anything to help other than to highlight my postings. You have offered to 'check into this'; what did you find?

Best wishes,
Tony

Hi Bob,

Thanks for the message. I will reply privately.

Regards,
Tony Connolly