PTU license issue

achakraborty

sex, 13/11/2009 - 13:58

I bought a license for Vtune performance Analyzer for Linux, Version 9 recently. I also downloaded the accompanying Performance Tuning Utility, PTU 3.2. I installed the VTune performance analyzer and the PTU. However, when I try to use the PTU, I get following error:

Error: A license for PerfAnl could not be obtained. Your license is not current enough to allow you to use this newer version of our software. Usually this occurs because your support services license expired before we created this version. You will need to purchase a new license.
Note that I haven't used installed this software in any other machine and this is the first time I am trying to use it. Can some one help?
Thanks, Anirban

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Dmitry Ryabtsev (Intel)

dom, 15/11/2009 - 23:53

What is the support expiration date for your license?

achakraborty

seg, 16/11/2009 - 10:59

Quoting - Dmitry Ryabtsev (Intel) What is the support expiration date for your license?

How do I tell? Following is what I see from the license fie, some strings are stripped for obvious reason:

PACKAGE INTEL 2008.0814 COMPONENTS=PerfAnl OPTIONS=SUITE ck=<> SIGN= FEATURE INTEL 2008.0814 permanent uncounted VENDOR_STRING=SUPPORT=COM HOSTID=ID= PLATFORMS="i86_r i86_re it64_lr it64_re amd64_re" ck=<> SN=PerfAnl20080814 SIGN= Thanks, Anirban

Dmitry Ryabtsev (Intel)

seg, 16/11/2009 - 23:56

So according to this license your support expiration date is August 14, 2008 (which means you can't use VTune/PTU released after this date). Your license needs to be renewed.

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PTU license issue

PTU license issue

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