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RemoteCall
by RSUPPORT Co., Ltd
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Product Version: v5.2
Last Updated: 21 Oct 2011

 
Key Features and Benefits:

1. Key Fea

 

Instant Chat

Canned Messages

Video and Voice Chatting

Login as Administrator

Send Ctrl+Alt+Del

Online File Storage

Virtual Video Driver 5.0

Drag & Drop File Transfers

Service Reports

Session Transfers

Session Recording

Remote Sound

Whiteboard

Remote Printing

Personal Chat Window Branding

Personal Support URL

Web-Icon Connection Method

Preset PIN Code Connections

2. Benefits

 

Using a remote support service will save your company time and money as well as increase your overall customer satisfaction. This is why RemoteCall is known for having one of the highest ROIs in the IT industry. Stay ahead of the competition.

You will also be contributing to the green initiative by using environmentally friendly business solutions like RemoteCall.
 
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Detailed Product Description

 

How It Works

RemoteCall makes connecting with and supporting your remote clients easier than ever. The customer side connection process was designed to be as simple as possible. The remote user simply visits www.startsupport.com and enters a 6-digit connection code.

  • Initiating a RemoteCall Connection

    Login to RemoteCall with your ID and password and start a pending support session.
    If you haven't installed RemoteCall yet, please download and install the RemoteCall Agent.

  • Connect with the Customer

    Invite the customer to visit www.startsupport.com and get them to enter the 6-digit connection code.
    RemoteCall also provides an even easier web-icon connection method for Pro users.

  • Remotely Supporting the Customer

    Diagnose and solve the customer's problems remotely by taking full control of their system. The session may be transferred to another support representative at any time for further assistance.

  • Disconnecting and Logging the Session

    Disconnect the session at any time, and fill out a detailed log of the support session for your records.
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