Hello,

Thanks for using this forum to notify us about the problem that you have encountered. I need a little more information before being able to proceed on understanding the nature of the problem:

1) Would you be able to upload a copy of the frame capture file that is causing the problem?

2) Can you verify that your graphics device driver is up-to-date?

3) Do you have any other capture files that you created from the game? Do all of them fail with the same error, or is this the only one?

4) Also, have you been able to reproduce the problem on a system using Intel Integrated Graphics (such as on systems with the Intel G45 Express Chipset or the Mobile Intel GM45 Express Chipset)?

Thanks in advance for your assistance!

Regards,

Nea;

Thanks for the info... let me look at the capture file to see if this helps us understand what issue you are encountering.

Regards,

Neal

Hello,

I just checked with the development team, and they indicated that this is a known problem which they believe has been fixed in the latest non-released version of the tool.

Please let me know whether this issue severely impacts your current work, and if so I can look into what options might exist for you.

Regards,

Neal