Commercial Products Support FAQ – 2020 Update

发布日期: 12/04/2020   最近更新日期: 03/16/2021

Introduction

This article answers frequently asked questions regarding the transition from Intel® Parallel Studio XE and Intel® System Studio to Intel® oneAPI Commercial Product Support.

Priority Support

How can I get Priority Support for Intel® oneAPI products?

In order to receive Priority Support you will have to purchase and register a supported version of Intel oneAPI Toolkit.

Choose a Product:
Intel® oneAPI Base Toolkit 
Intel® oneAPI Base & HPC Toolkit 
Intel® oneAPI Base & IoT Toolkit 
Intel® oneAPI Base & Rendering Toolkit 

I have priority support. Where do I submit support tickets?

Customers with Priority Support may submit requests to the Online Service Center. Submit a ticket.

When will support for my products end and will that cause my products to stop working?

Your support will end at the end of the support period associated with your product. Typically a year from the product purchase. After support expiration you will still be able to use the product, but you will not be able to submit support requests to the Online Service Center nor receive Priority Support.

Do you offer support for free oneAPI products?

oneAPI free products do not qualify for Priority Support. However, you could still ask questions in our Community forums

Where do I seek support for Getting Started issues (Downloading, Registration, Licensing and Installation)?

If you have Priority Support for one or more Intel oneAPI Toolkit, Intel Parallel Studio XE or Intel System Studio you are entitled to submit a ticket in the Online Service Center.

If your product doesn’t include Priority Support, you can seek help for Getting Started issues in our community forums: Registration, Download, Licensing and Installation.

For more information go to the Priority Support FAQ page.

Purchase, Renewal, and Upgrade

Are all of the oneAPI Toolkits available for free?

Yes, all of the oneAPI Toolkits are available for free download and use for commercial and non-commercial purposes.  The oneAPI Toolkits obtained for free are supported via community forums and are public.  Only the most recent releases of the Toolkits will be made available.

Purchase

What oneAPI Toolkits are available for Commercial Support?

The Intel® oneAPI Base Toolkit is available in addition to the following combinations: Intel® oneAPI Base & HPC Toolkit, Intel® oneAPI Base & IoT Toolkit and Intel® oneAPI Base & Rendering Toolkit are available with commercial support with various use and support configuration price points.

Can the HPC Toolkit, IoT Toolkit or Rendering Toolkit be purchased standalone?

No, these “add-on” toolkits are intended to be used with the Intel oneAPI Base Toolkit to form a complete suite of tools to meet the development needs to target Intel’s latest platforms.  

Can I add another “Add-on” Toolkit to an existing oneAPI Toolkit commercial product I have already purchased so I don’t have to buy the “Base Toolkit” again?

Yes, please contact your local reseller and they can work with you on how to do so. 

Renewal and Upgrade

What is the difference between Renewal and Upgrade?

A renewal is when the support period on a license is extended. The serial number for the product remains the same, but the expiration date within the license file is changed. A renewal extends the support period for your existing product.

A product upgrade is a rare event in which an entirely new serial number is granted, and the old serial number is deactivated. It can be a free upgrade or a paid upgrade for a different product. For example, you can upgrade from Intel Parallel Studio XE to Intel oneAPI Base & HPC Toolkit or from Intel System Studio to Intel oneAPI Base & IoT Toolkit.

Do I qualify for a free upgrade to oneAPI Toolkits?

If you have a product that is currently supported, such as Intel Parallel Studio XE or Intel System Studio, etc. you qualify for a free upgrade to the corresponding Intel oneAPI Toolkit. Once you upgrade your product, the remainder of your support period will be assigned to the new serial number.

Where can I find my free upgrade?

If you have a supported product you will receive a promotion email with the free upgrade option. You can also sign into your Intel Registration Center account and go to the ‘Manage License’ page of your supported product. You will see the option to upgrade your product.

Where can I purchase a new product or a renewal to extend my support?

Choose from the following options:
To purchase a new product or a extend support for your product, visit the Intel® Web Store.

If you purchased your license from a reseller, contact them to make your purchase.

For options on extending support, use the Support Renewal Option tool.

I purchased or renewed the wrong product or am otherwise having issues with the purchase or renewal itself. How can I fix this issue?

If you purchased or renewed your product through a reseller, contact your reseller directly.

If you purchased or renewed your product through the Intel® Web Store, contact them directly:
Email: intelsoftwarestore@ispfulfillment.com
Phone: 1-800-599-4285

If you cannot resolve the issue directly with your reseller or the Intel Web Store, visit our Get Help page for all support options.

Can I still purchase Intel Parallel Studio XE and Intel System Studio?

While you cannot purchase a new Intel Parallel Studio or Intel System Studio products, you can purchase a renewal for your currently supported products.  For exceptions contact your reseller.  

Can I still renew my Intel Parallel Studio XE and Intel System Studio?

For a limited period, you will still be able to renew your existing products, providing you have not transitioned to a oneAPI product prior to the renewal.

Will I still have access to my older product, once I transition to oneAPI?

You will still have access to Intel Parallel Studio XE downloads after transitioning to Intel oneAPI Base + HPC Toolkit. You will still have access to Intel System Studio downloads after transitioning to Intel oneAPI Base + IoT Toolkit. 

For more information go to the Purchase, Renewal, and Upgrade FAQ page.

Registration

Why do I need to register my serial numbers?

You only need to register the serial numbers for your commercial products. Registering your serial number will identify your product as eligible for Priority Support. Free products don’t need registration and do not come with Priority Support.

Do I need to register all my commercial serial numbers?

You need to register every serial number for a commercial product to enable your Priority Support for that product. Make sure all your commercial serial numbers are registered prior to seeking support.

How do I register a serial number to my account?

You can register your serial numbers at the Intel Registration Center .

  • If you are already signed in, on the top left side, under Intel Products, enter your serial number and click Register.
  • If you are not signed in, enter your email address and serial number, and then select Register Product.    If this email address is not yet associated with an account, you will be prompted to create an account. 

Note, this pertains to Intel® Software Development Products only. For all other Intel products, see the support page

Whom should I contact if I am unable to register my serial number?

If you are unable to register your serial number, see the support options at Get Help

How do I add an administrator to my serial number?

To add an administrator to your serial number:

  1. Sign-in to the Intel Registration Center.
  2. In the Serial Numbers tab, select the serial number (not the product name).
  3. On the Manage Serial Number page (sometimes called Manage License), next to Administrator, select Add.
  4. Enter the user's email address, and then select Add.

Note that the domain name for the new administrator's email must match that of the license owner.

For more detailed information, see How do I add an administrator to manage my serial number.

How do I add/remove developers to/from a Concurrent License?

Adding/Removing developers from a concurrent license can only be done by the serial number Owner or the serial number Administrator.

  1. Log into Intel Registration Center.
  2. In the Serial Numbers tab choose the serial number you want to manage by clicking on it
  3. In the Manage License page you will be able to add/remove developers, up to the maximum limit associated with the serial number
  4. If you reached the maximum developers associated with a license you will need to remove a developer before you are able to add a new one

For more information go to the Registration FAQ page.

Downloading

How do I download the Intel oneAPI Toolkits?

To download oneAPI Toolkits go to each Toolkit page and chose the “Configure Install”. If your operating system is Linux* some of the Toolkit will be available to download and install via Docker* or Package Managers, such as YUM, APT and Zypper*.

If you have a supported product you can also download it from the Intel Registration Center.

How do I download a Free Version of Intel oneAPI Toolkits?

Most oneAPI Toolkits feature free version downloads from the Toolkit page. We recommend you will be signed-on to your Intel account while downloading a product to ensure you get notifications when new versions of the software are available for download.

How do I download Intel Parallel Studio XE and Intel System Studio?

You can find the Intel Parallel Studio XE and Intel System Studio downloads in the Intel Registration Center. Remember, you have to have an Intel account in order to access your products. These products will only be available in the Intel Registration Center.

Where can I find my Intel Parallel Studio XE and Intel System Studio downloads, after I transitioned to oneAPI?

When you transition from an Intel product, such as Intel Parallel Studio XE or Intel System Studio to Intel oneAPI Toolkit, your old serial number will be retired, and a new serial number will be issued in the Intel Registration Center for the Intel oneAPI Toolkit. You will find the downloads for Intel Parallel Studio XE under Intel oneAPI Base + HPC Toolkit, and the downloads for Intel System Studio under the Intel oneAPI Base + IoT Toolkit.

How do I download and install a component of my Intel Parallel Studio XE or Intel System Studio?

Intel Parallel Studio XE and Intel System Studio XE only feature an entire package. If you want to install only a component of that package, choose the Customizable Installation option from the download page. In the Installer, you can choose only the components you wish to install. 

How do I download older versions of my product?

When downloading a product in Intel Registration Center, in the “Chose a Version” dropdown menu you will see all the versions you are entitled to.

For more information go to the Downloading FAQ page.

Installation

Where do I find installation guides for Intel oneAPI Toolkits?

You can find a link to the installation guides on each Intel oneAPI Toolkit page. You should also read the Release Notes for your Toolkit or Component with each release to find the latest information on Known Issues, deprecated features, and removed features.

Where can I find documentation for Intel Parallel Studio XE and Intel System Studio?

Use the links below to select your version and either download or be redirected to AWS to download. 
Download Documentation for Intel Parallel Studio XE
Download Documentation for Intel System Studio 

I already have a free version of Intel oneAPI Toolkit installed. Do I have to reinstall it after I purchase a supported product?

You will not need to reinstall the oneAPI Toolkit you already have installed. However, in order to get support for your product you will have to go to Intel Registration Center and register your product.

You can find more information about Intel Parallel Studio and Intel System Studio Installation on the Installation FAQ page.

Licensing

Named User License

Do I need a FLEXlm license to install Intel oneAPI Toolkits or components?

A FLEXlm license is no longer needed nor used for oneAPI Commercial or Free Products.  

Will Intel Parallel Studio XE and Intel System Studio still require a FLEXlm license file?

Older products, such as Intel Parallel Studio XE and Intel System Studio will still require a license file for installation and activation of some of the components. Your current FLEXlm license should still work with those products. You can keep using the product with your current license. 

Will my Intel Parallel Studio XE and Intel System Studio still work after I transition to Intel oneAPI?

Once you transition to Intel oneAPI you will be issued a new serial number. FLEXlm licenses are perpetual and thus as long as you have the license you can use the last version for which the license was valid. If you want to install the product on another system you can use your new serial number for the installation or download a new license file for offline installation from the Intel Registration Center.

Floating and Concurrent License

What will happen to my supported Floating Licenses after I transition to Intel oneAPI?

Once you transition your supported Intel Parallel Studio XE or Intel System Studio to an Intel oneAPI Toolkit, your floating license will be converted to a Concurrent License. Your 2-seat Floating License will be converted to a 2-user Concurrent License and your 5-seat Floating License will be converted to a 5-user Concurrent License.

What does Concurrent License mean?

Concurrent license indicates how many developers can use the product at the same time. See our End User License Agreement for more details. A 2-user concurrent license will allow up to 2 developers and a 5-user concurrent license will allow up to 5 developers, respectively. This is only applicable for oneAPI Commercial Products.

Will I still need to use FLEXlm License Manager with my floating Intel Parallel Studio XE and Intel System Studio products after I transition to oneAPI?

There are two options available to you if you have a floating FLEXlm license:

You can still use Intel Parallel Studio XE and Intel System Studio floating licenses with FLEXlm License Manager. The license file on your system will still support that. For more information see Intel® Software License Manager FAQ.

However, if you prefer, you can download the new license file associated with your oneAPI product, from Intel Registration Center, and use it with Intel Parallel Studio XE or Intel System Studio without having to connect to a FLEXlm License Server.

Why do I need to associate developers with a Concurrent License?

Only people associated with a commercial supported product will be entitled to Priority Support in the Intel Online Service Center. To ensure your Concurrent License users are associated with the license, they must be registered in the Intel Registration Center and added to the serial number as developers. 

For more information go to the Licensing FAQ page
 

产品和性能信息

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