Intel® Edge Software Hub Support

Published: 04/21/2021

Overview

Intel® Edge Software Hub offers two types of support: Premium Solution and Community.  

  • Premium Solution support is for Intel’s IOTG customers who have entered into a software support agreement with Intel. 
  • Community support is a forum open to all users of Edge Software Hub.   

Premium Solution Support 

On the Premium Solution support page you can kick-start your premium technical support engagement by following a simple process. You will receive a response within 24 hours. 

Through Premium Solution support, you receive:  

  • An assigned professional contact and technical expert.  
  • Dedicated private issue tracking project to log and track each request. 
  • Onboarding trainings on Intel software available on Edge Software Hub.  
  • Response within committed Service Level Agreement (SLA) on the issues reported. 
  • Debug and root cause analysis on your own software stack and hardware. 

Community Support 

Visit the Community forum for support issues related to troubleshooting and usability and to connect with other users.

Product and Performance Information

1

Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex.