Help with UBIV4 SDP Ultrabook

Help with UBIV4 SDP Ultrabook

Bild des Benutzers Jason G.

Hi All,

I'm hoping someone here can point me in the right direction to get a problem fixed on my UBIV4 Ultrabook. The keyboard was damaged (by my cat...) and I was hoping to see if there was a way to get/buy a new one from Intel. But when I go into Premier support to submit a ticket, it tells me the platform is no longer covered by them and to contact my Intel rep for assistance.

The problem is I don't know who my Intel rep is or where to go find that information. Does anybody know how I can find that out? Is there maybe someone from Intel that can help me get a new keyboard? Maybe even a part number that I can use to order it from another supplier. (I doubt it was custom built for this Ultrabook.) The platform is great and I continue to use it to develop Win 8 touch apps. It would be a shame to have to put it aside for something so silly as a $20 keyboard.

TIA,

Jason

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Bild des Benutzers Adrian Stevens

I pulled mine apart a few months back to see if there was any room for upgrades and I didn't spot any branding on the inside either. And for anyone that's curious, there's no way to add more memory but the SDD is replaceable.

It definitely doesn't have the "fit and finish" of a commercial ultrabook so you might be out of luck finding new replacement parts.  I think your best chance of finding parts might be watching ebay for another broken one.

http://www.themethodology.net http://www.vancouvermobile.net
Bild des Benutzers Jason G.

Thanks for the info. eBay sounds like a good idea. I'll have to watch it and see if I can find something.

Jason

Bild des Benutzers Adrian Stevens

I'd love to hear about it if you make any progress. Good luck!

http://www.themethodology.net http://www.vancouvermobile.net
Bild des Benutzers Harsh

Try looking the underside of your keyboard , it should bear a component/SKU/Lot number (hopefully). Try searching for that string on spare selling sites if Intel no longer provides assistance.

Harsh Prateek,CEO and Owner,Mamba International

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