Error 2001 during uninstallation

Error 2001 during uninstallation

Hello, I am doing beta-testing of our program and get Error 2001 during uninstallation. My steps in Intel AppUp Client: Download program. Launch. Close it. Uninstall. Program is uninstalling fine, but in the end of this process I see message "We are sorry but the application uninstallation failed. Please contact support. Error Code: 2001". Just for information: We used InstallSield 12 to build the MSI. We checked that MSI has the “advertised” shortcut. What can be the reason of this error 2001? Please help to decide the question. Thanks in advance. Best regards.
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