Register for Support
To register for interactive support, please visit the Intel® Software Development Products Registration Center web site. Registration will enable you to login into Intel® Premier Support and obtain interactive support along with product updates.
What You Should Know Before Requesting Technical Support
- Submit the issue under the correct product name: Intel® Thread Checker or Intel® Thread Checker LtdSup
- Enter the correct version and build number.
You will typically find this information under?
Start » Programs » Intel® Software Development Tools » Intel® Thread Checker » View Support and Build IDs
Tip: On Microsoft Windows* systems, the version and build number are also in the file ThreadCheckerSupport.txt found in your installation folder that is typically C:Program FilesIntelVTune.
On Linux* systems, the version and build number are also in the file ThreadCheckerSupport.txt found in your installation directory that is typically /opt/intel/itt.
If you cannot locate the ThreadingCheckerSupport.txt file, you can also get the version and build number in the VTune™ Performance Analyzer:
Click Help » About, and then select Intel® Thread Checker.
If none of the above methods work, try the following:
- If you downloaded the installer package, please use the installation package file name in place of the version and build number.
- If you purchased a CD, please use the information in the ThreadCheckerSupport.txt file found in the top-most level folder of the CD.
- Enter the appropriate customer impact value.
Customer impact values include Low, Medium, High, and Showstopper and are defined as follows (listed from least to most important):
- Low - An issue that has no significant impact and is submitted on a for-your-information basis.
- Medium - An issue that does not stop development, however it needs to be fixed.
- High - An issue with a short-term work-around, however it needs to be fixed as soon as possible.
- Showstopper - An issue that prevents you from using the Thread Checker.
- Give a complete problem description.
a) Completely describe the build including:
- Version of Microsoft Visual* C++, gcc* or Intel® Compiler used. For Intel Compilers, please provide the complete Package ID by using the -V option.
- All the build options used, or attach a .DSP, .VCPROJ, .ICPROJ or a make file
- The run-time environment you are using that might be one of the following:
- VTune™ environment, including the version number
- Microsoft Visual Studio .NET* Development Environment, including edition information (2002, 2003).
- All third-party libraries or SDKs used along with their versions
b) Provide a reproducible test case with clear, step-by-step instructions on how to use it along with a description of the expected behavior.
c) Provide other important data:
- Any work-arounds that you are using
- Any changes you can make that either fix or cause the issue