New with Intel® AMT 4.0/5.0: "Fast Call for Help" and "Remote PC Assist" (aka CIRA)

**Disclaimer:  This blog is very old and may not be relevant anymore.  It lives for historical purposes.  (June 2013)

We recently published the latest Intel® AMT SDK on our Manageability Developer's Community website. This version of the Software Development Kit supports both the 4.0(Mobile) and the 5.0(Desktop) versions of Intel® AMT. However. Should one download the SDK and start looking through it one might realize there is nothing in there about some of our newest features: "Fast Call for Help" and "Remote PC Assist". Oh, they are there. One simply needs to know how they are referenced in the SDK. :-) Those who follow our Active Management Technology will most likely be most familiar with the term: CIRA (Client Initiated Remote Access). CIRA is what one will need to look for in the SDK in order to learn more about how to develop software around the new features and whether or not they are applicable to their Manageability Applications.

So now that we all know what to look for in the SDK regarding these features, here is what "Fast Call for Help" and "Remote PC Assist" are all about:

The latest Intel® AMT Software Development Kit (SDK) provides a walk-through of how to enable applications to support the "Fast Call for Help" feature. The architecture for "Fast Call for Help" is best suited for large organizations with internal IT departments, with network infrastructure that can support secure access from the internet into the corporate network. It documents the information needed to setup and configure a PC with Intel vPro technology to make a successful call to the corporate network. The SDK provides information for ISVs to enable their management application to listen for calls from vPro enabled gateways and to communicate with vPro clients out-of-band. The SDK contains sample software that emulates a vPro enabled gateway for testing and validating vPro communications.

"Remote PC Assist" is designed for the small business market where there are multitudes of small, less complex networks, often without the infrastructure required to securely handle connections from the internet. Instead of requiring that a vPro enabled gateway is deployed in the DMZ, Intel has developed a connectivity service (Intel® Connect Service) in the cloud; to extend features on Intel vPro technology platforms into Small Businesses and the service providers who service that market. This service will host a protected enrollment and connectivity service that brokers service providers and remote management ISVs access to Intel vPro's out of band (OOB) management capabilities. This service allows more secure access to vPro PCs even if the OS and hard disk is corrupted or behind a personal firewall. The combination of Intel vPro technology and Intel Connect Service allows Intel to deliver tools to service providers which improve support levels as well as opens opportunities to new customers.

Intel Connect Service will be available on upcoming Intel vPro technology-based platforms in Q4 2008 for English-language geographies (North America, England, Australia, and New Zealand), expanding to multiple language support in 2H 2009.

Intel is working with the ISV community to enable remote management applications to utilize the management and web service technology found in Intel Connect Service. Intel will offer an SDK, covering both console and client, for development of ISV software that will integrate into this service. This SDK will be made available to the ISV after the ISV has formally agreed to be part of the Intel Connect Service program and has signed the necessary contracts to gain access to resources behind this program.

For more information about this exciting new feature, please visit our Product Technology page dedicated to the Intel® Remote PC Assist Technology. ISVs and service providers will have access to information on the service and what benefits it can bring, including new service offerings and new customers. For more information regarding ISV engagements for Intel Connect Service, contact Andy Weidner, 916.356.4729,

For more complete information about compiler optimizations, see our Optimization Notice.


joey-dong's picture

Today I just know that there are some new fetures in ME ,just like it does not need the RAM in channel 0, it only works in S0,and it does not need the BIOS to initialize it.I cant find the information in Intel software blogs.I want to know if the architecture of ME has changed like that.Can you give me some help,i would appriciate !

's picture

I am finding that the Intel site contains very disjointed information regardin RPAT, Fast Call for Help, CIRA and the AMT provisioning mode (SMB vs. Enterprise). It would be great to see all of this information in one place and in one document.