Product Installation FAQ
- I need help with software installation. Where do I go?
- Find the product of interest on either the Intel® Software Development resources or documentation pages. You can find Installation Guides and Release Notes on the Intel® Software Development Products page by navigating to the appropriate product page.
- You can use the Intel® Developer Zone Advanced Search to find your product installation support.
- Posting questions on the product-specific forum is another quick method to get product installation support.
- How do I uninstall Intel® Software Development Products?
- Each product has release notes, installation guides, and product documentation that includes how to uninstall the software included with the software package. This article provides more information.
- How do I fix the error 'package signature verification failed'?
- Installation of Intel® Parallel Studio XE, Intel® System Studio, Intel® Integrated Native Developer Experience (Intel® INDE), or Intel® XDK may fail with a message from the installer 'Package signature verification failed.' There are two specific causes of this failure. The most likely cause is that valid trusted root certificates cannot be found on the system. These are needed by the installer to verify the package is good. A secondary cause is that the installation package is corrupted, or that the package has an invalid signature or timestamp. See more info in the article here.
- How do I get the product running with my new license?
Please make sure to register your serial number.
After registration, you will receive an email with a copy of your .lic license file attached.
Which steps to take next depend on your license type.
If you have a named user license (previously called single user license), save the license file sent to you by email to the following location:
- On Windows*: <installation drive>\Program Files\Common Files\Intel\Licenses
- On Linux*: /opt/intel/licenses
- On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses
Note: If the INTEL_LICENSE_FILE environment variable is defined, copy the file to the directory specified by the environment variable instead.
If you have a counted (floating) license, you must do the following to install and configure your License Host Server system and your client systems:
- Set up the license host server system.
- Read the Intel® License Manager for FLEXlm* User's Guide.
- Download the correct FLEXlm* server for the license host server system.
- Install the FLEXlm server. After installation, the license server should start running automatically.
- To manually start or stop the FLEXlm license server, please refer to the FLEXlm User's Guide.
Related: Licensing FAQ
- How do I install Intel® Compiler for Windows* and Intel® Parallel Studio with the remote activation option?
You have two options for installing products on computers without an Internet connection: install using a license file or install using remote activation.
- How can I install my product without Internet access?
You can manually copy the license file you received when registering your serial number to the location specified by the INTEL_LICENSE_FILE environment variable and then proceed with the install. By default, your INTEL_LICENSE_FILE environment variable points to the following locations:
- Windows*: \program files\common files\intel\licenses
- Linux*: /opt/intel/licenses
- OS X*: /Users/Shared/Library/Application Support/Intel/Licenses
- What serial number should I use when installing the evaluation copy of Intel® Software products?
For evaluation, please select the option to "Evaluate this product" during install. No serial number is required for this option. This will allow you to evaluate the product for a full 30 days after installation.
The option to activate the product requires a serial number and is intended for customers with commercial, academic, student, or non-commercial versions of the product.
- I am installing IMSL with remote activation option. However, I get an error when I enter the unlock code: "The response entered is incorrect." How can I install IMSL successfully?
Please follow these steps instead of using remote activation unlock code:
If you already have your license file from this serial number, you may skip to step 2.
- Register the serial number at the Intel® Registration Center.
Note: You will receive an email within 24 hours with a license file attached. If you do not receive this email, contact Intel Registration Center support.
- Copy the license file to the default system directory where the product will be installed:
On Windows*: \Program Files\Common Files\Intel\Licenses\
On Linux*: /opt/intel/licenses/
On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses
- Start the installation again.
- Select Choose Alternative Activation on the Activation Options Window, then click Next.
- Select Use a license file on the Advanced Activation window, then click Next.
- Provide the complete path to the license file and include the license file name in the path:
On Windows*: c:\Program Files\Common Files\Intel\Licenses\w_cc_cd_eval.lic
On Linux*: /opt/intel/licenses/l_cc_cd_eval.lic
On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses/m_cc_cd_eval.lic
- Select Full Installation or Custom Installation depending upon your needs, then click Next.
The installation should then proceed normally.
- Register the serial number at the Intel® Registration Center.
- I'm having problems installing Intel® License Manager for FlexLM* on Microsoft Windows* Vista, Windows* 7 or Windows Server* 2008.
There is a problem preventing the normal installation process of earlier versions of the license server on Windows Vista, Windows 7, and Windows Server 2008. Follow the steps below for the workaround procedure:
- Download the appropriate Intel® License Manager for FlexLM* for Windows* from the Intel Registration Center.
- Make sure you have your floating license and copy it to the C:\Program Files (x86)\Common Files\Intel\FLEXlm directory. The equivalent directory on a 32-bit system is C:\Program Files\Common Files\Intel\FLEXlm. If the directory does not exist, create it.
- Copy the license server you downloaded to the directory specified in step 2.
- Install the license server by running the set-up program as an administrator (right-click->"Run as Administrator"). Read More
Useful reference: Intel® FLEXlm* License Manager FAQ
- How can I change the Intel® Parallel Studio version integrated into Microsoft Visual Studio*?
Only one version of Intel® Parallel Studio can be integrated with any one version of Microsoft Visual Studio* at a time. Therefore, if you have Intel Parallel Studio installed on your system and then install a different version alongside it, the newly installed version will be integrated into Microsoft Visual Studio* in place of the previously installed version. This means you will see the newly installed Intel Parallel Studio toolbars, menu items, etc.
To control which version of Intel Parallel Studio you use with Microsoft Visual Studio*, you will need to change the version of Intel Parallel Studio that is integrated with a particular version of Microsoft Visual Studio. This will need to be done for each component of Intel Parallel Studio that you have installed.
- Where are the redistributable libraries for Intel® C++ and Fortran Composer XE for OS X*?
The redistributable packages are for end users who use applications that are built with Intel® Compilers. Please note that there is one redistributable package for every compiler update. Make sure you download and install the one recommended by the application vendor.
- Where are the redistributable libraries for the Intel® C++ and Fortran Composer XE for Linux*?
The redistributable packages ("Redistributables" as defined in the Intel End User License Agreement "EULA") are for end users who use applications that are built with Intel® Compilers. If required, customers can repackage the Redistributables from Intel in an RPM and distribute it with their application, as long as the application is built with Intel® Composer XE and is in accordance with terms of the EULA. Please note that there is one redistributable package for every compiler update. Make sure you download and install the one recommended by the application vendor.
- Where are the redistributable libraries for Intel® C++ and Visual Fortran Composer XE for Windows*?
The redistributable library packages (.msi) are for end users who use applications that are built with Intel® Compilers. Please note that there is one redistributable package for every compiler update. Make sure you download and install the one recommended by the application vendor.
The redistributable merge module (.msm) is intended to be used by application installation engineers to merge the redistributable into the application's installation.