Product Installation FAQ

Where can I find help with software installation?
  1. Customers may submit requests to the Online Service Center to get help with software installation problems. Installation questions may be submitted, regardless of whether you have active Priority Support or not. For more details, see Priority Support.
  2. Customers not qualifying for Priority Support may seek technical support for other questions from Intel's community user forums that are followed by expert users.
  3. For installation issues it is highly recommended to collect installation log files before submitting a support ticket. Please refer to this article for more details.
Where can I find installation guides?

Installation instructions are shipped with all Intel® Software Development Products as part of the documentation. Some installation guides are also available online, for example, installation guides for the latest Intel® Parallel Studio XE versions:

Intel Parallel Studio XE 2019 Installation Guide for Linux*

Intel Parallel Studio XE 2019 Installation Guide for Windows*

Intel® Parallel Studio XE 2018 Installation Guide for Linux*

Intel® Parallel Studio XE 2018 Installation Guide for Microsoft Windows*

Intel® Parallel Studio XE 2017 Installation Guide for Linux*

Intel® Parallel Studio XE 2017 Installation Guide for Windows*

What is the difference between customizable and full installation packages?

There are two options available:

  • Choose between creating a customizable package for later installation and installing now. Note that if you choose to install now, you need to be connected to the internet during the installation.
  • Download the full package for later installation.

Download your software installations packages following the instructions in the Downloading Software FAQ.

How can I install my product without internet access?

You will need to use a license file to install your product without an internet connection. You can manually copy your license file to the location specified by the INTEL_LICENSE_FILE environment variable. By default, your INTEL_LICENSE_FILE environment variable points to the following locations:

  • Microsoft Windows*: C:\Program Files (x86)\Common Files\Intel\Licenses
  • Linux*: /opt/intel/licenses
  • macOS*: /Users/Shared/Library/Application Support/Intel/Licenses

During installation, choose the option that activates your product using the license file.

More Information

How do I set a proxy to use online installation?
The online installer is a small downloadable installation package that lets you select the components to be installed. This avoids downloading the full package and saves installation time. It requires internet access and possibly a proxy setting if your machine is behind an internet proxy. For more instructions on how to set the proxy on different platforms, see How to Set a System Proxy.
What are the prerequisites for product installation?
Refer to the corresponding release notes or installation guides for the product, which provides the information on the system requirements.
Which serial number should I use when installing the evaluation copy of Intel® software products?
During installation, select Evaluate this product if this option is available. This option may not available if you have a similar product already installed. If you need to use a serial number for the installation, you can find it in the email you received after requesting to evaluate a product. For more information, see How to Install an Evaluation Copy.
Can I install the software product in silent mode?
Yes. You can install software products using the silent installation mode that does not require human interaction. Refer to the installation guides for details.
How do I uninstall Intel® Software Development Products?
Each product package includes release notes, installation guides, and product documentation containing instructions on how to uninstall the software. Check these documents for the relevant information.
How do I install the redistributable libraries for Intel® C++ and Intel® Fortran Compilers?
It is possible to get and install the redistributable libraries package for your version of the Intel® C++ or Intel® Fortran Compilers. For more information, see the article about redistributable libraries by version.
What installation package should I use to install a specific compiler version?
Refer to the article Mapping Intel® Compiler or Composer Update Numbers to Specific Compiler Versions and Packages.
How can I install Intel® Parallel Studio XE on a cloud platform?

See the following articles for installation steps with troubleshooting and tips:

For Installation on Google Cloud Platform*

For Installation on Amazon Web Services (AWS)*

How can I change the Intel® Parallel Studio XE version integrated into Microsoft Visual Studio*?

Only one version of Intel® Parallel Studio XE can be integrated with any one version of Microsoft Visual Studio* at a time. Therefore, if you have Intel Parallel Studio XE installed on your system, and then install a different version alongside it, the newly installed version will be integrated into Microsoft Visual Studio* in place of the previously installed version. This means you will see the newly installed Intel Parallel Studio toolbars, menu items, and so on.

To control which version of Intel Parallel Studio XE you use with Microsoft Visual Studio*, you will need to change the version of Intel Parallel Studio XE that is integrated with a particular version of Microsoft Visual Studio*. This will need to be done for each component of Intel Parallel Studio that you have installed.

Note that up to three consecutive versions of the compiler (Intel Parallel Studio XE 2018 Composer Edition) may be integrated into the same Microsoft Visual Studio* version. In this case, you need to install compiler versions one by one starting from oldest. The integration from the latest compiler version will be installed last. For example, it is possible to install Intel Parallel Studio XE 2016 Composer Edition, and then version 2017 and 2018. Integration from the latest 2018 version will be installed and it allows switching between 16.0, 17.0, and 18.0 compiler versions. However, it is not possible to integrate Intel Parallel Studio XE 2015 Composer Edition, 2017, and 2018 versions with a particular version of Microsoft Visual Studio*.

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How do I get help for issues with installation and integration to Microsoft Visual Studio* 2017?

We received customer reports regarding Intel Parallel Studio XE 2017 and 2018 installation or integration issues with Microsoft Visual Studio* 2017. All reported issues have been identified and corresponding workarounds have been provided. We are working on getting appropriate fixes.

For more details on issues and workarounds, see this article.

What do I do when I see an error 'package signature verification failed' while running installation on Microsoft Windows*?
Installation of Intel® Parallel Studio XE or Intel® System Studio may fail and present an error message from the installer: Package signature verification failed. There are two specific causes of this failure. The most likely cause is that valid trusted root certificates cannot be found on the system. These are needed by the installer to verify that the package is good. A secondary cause is that the installation package is corrupted, or that the package has an invalid signature or time stamp. For more information, see this article.
What do I do if I have issues installing Intel® Parallel Studio XE 2018 update 1 via the Intel® Software License Manager?

When trying to install Intel® Parallel Studio XE 2018 update 1, selecting Update only installs the available required components and does not install the remaining required components.

To resolve this, close the installer and do one of the following:

  • In Intel® Software Manager, select Download Only to download the full web image. Once the download is complete, select Install.
  • Go to the Intel Registration Center and download the online or offline installer of the required product update, and then install it.

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