Frequently Asked Questions - Licensing

Frequently Asked Questions

Product Licensing FAQ

General

What is the Intel® Software Manager?

Intel® Software Manager is a utility that allows users to:

  • Download and install updates for your Intel® Software Development Products.
  • Manage the subscription status of installed software.
  • Activate serial numbers.
  • Find out about the latest news for Intel Software Development Products.

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How do I manage my licenses?
  1. Log in to the Intel® Registration Center by entering your login ID and password. You will see a list of all your products.
  2. For each product, you will see the product name, component names (if applicable), a link to the latest version available for download, and the posted date of the latest update. [NOTE: Expired products are shown only if you change the ‘expired products’ from ‘hidden’ to ‘shown’ on the top of the page.]
  3. Clicking a specific product will take you to the subscription history page where you will be able to download the latest version. On the bottom, you will find the serial number, support status, and links to manage the license and renew your subscription. The support status indicates if a renewal is needed.
  4. Click the Renewal link in the Purchase column. This will display a product list page containing detailed information on support renewal prices, including information on resellers from whom you can extend your license. [Note: Please check our renewal policy].
  5. If you want to download the license file or resend it to your email account, click the Manage link under the Admin column to go to the Manage License page. You will see two icons on the License File header ‘Download license file’ and ‘Resend license file to my email’. If you chose the second option, you will receive an email with the license file as an attachment. [Note: If you have installed a 2016 product you may have more than one license file per product].
I have a named-user license (single-user license). Can I install the product on different machines?

Yes, you can. A named-user license (single-user license) allows the license owner to install the product on multiple systems. However, only ONE copy of the software may be in use by the license owner at any given time.

Please see the End User License Agreement.

Where do I submit download, registration, or licensing issues?

If you need help and your license grants Intel® Premier Support access, you can submit your issue here. Be sure to select the product you need help with from the product list. (See Intell® Premier Support FAQ.)

You can also look for answers or submit issues in the related forum

I'm getting an error: "Failed to enable trusted storage check for licensing." What do I do?

Root cause:

  • On Windows*: Service “FLEXnet Licensing Service 64” cannot be installed by non-administrator users on Windows 7.
  • On Linux* : The library path is not set.

Read More

What are the differences between evaluation, free, and paid compilers?

The key difference between evaluation, free and paid compilers is related to the licensing terms and associated support for the compilers. See the End User License Agreement (EULA) for distinctions between the three. Products under an evaluation license will cease to function at the end of the evaluation period. Free products are only valid for the granted license period. All other products will continue to function beyond the licensed support period.

An evaluation license is not renewable. Once your free license had expired you must qualify for a new license. Paid licenses are eligible for support renewal. See the Purchasing, Renewing, and Upgrading FAQ for more information on renewals. Functionally, the evaluation and free tools compilers are identical to the paid compilers of the same version.

I'm getting an error: The license file provided is invalid?

You may see this error while installing Intel Software Development Products with a license file. There are a few things you need to check.

  1. The license file may be corrupted. Log in to the Intel Registration Center and download the license file or resend it to your email. Modifying a license file arbitrarily may invalidate it.
  2. Check the license and its support expiration date in the Intel Registration Center. Make sure the product you are installing is covered by the license and the build date of the product is earlier than the support expiration date of the license you own.
  3. You may be using the wrong license file. Under the 2016 licensing model each system requires a unique license file. Go to Intel Registration Center and download the license file for the system you wish to install on. For more information, refer to “How do I get my license file for Intel® Parallel Studio XE 2016”.
  4. If your license is a floating license, you need to have Intel® License Manager for FLEXlm* Servers set up properly. Update your license file with the host name and host ID of your license server(s) in the Intel Registration Center. Then download the updated license file and install your Intel Software Development Products with it. For more details, refer to Intel® FLEXlm* License Manager FAQ.
How do I download the license file or resend it to my email?

When you register a pre-2016 product with the Intel Registration Center, you should receive a license file automatically at the email address associated with the registering account. If you did not receive this email or you cannot find your license file, try the following options to obtain a new license file: Read More

How do I get my license file for Intel® Parallel Studio XE 2016 or Intel® System Studio 2016?

When you register Intel® Parallel Studio XE 2016 with the Intel Registration Center, you will receive a unique serial number with the registration email. You will need the serial number when you install the product on your system.

Note: The license file will not be included in the registration email. If you need to obtain the license file after the installation, read more.

How do I get a license file for an offline installation of Intel® Parallel Studio XE 2016 or Intel® System Studio 2016?

When you register Intel® Parallel Studio XE 2016 with the Intel Registration Center, you will receive a unique serial number with the registration email. You will need the serial number when you install the product on your system.

If you need to install the product on a system with no Internet access, you will first need to obtain a license file for the offline installation. Visit Intel Registration Center and locate your serial number. You will then be able to enter your system’s Host ID in order to generate the license file. For detailed information, read more.

How do I install an older version of Intel® Parallel Studio XE or Intel® System Studio with a 2016 named-user license?

If you recently purchased an Intel® Parallel Studio XE or Intel® System Studio product, extended your support for an older product or received a free upgrade for your existing product, you are likely to have a 2016 license.

The 2016 license gives you access to the new 2016 products and updates. However, you may still choose to install an older version that better suits your needs. If this is the case, you will not be able to install the product using the Serial Number option in the installer.

Before attempting to install, you will need to manually generate a license file, place it on your system, and install the product using the license file. For detailed information, read more.

How do I upgrade to a 2016 floating license?

Intel® Parallel Studio XE 2016 and Intel® System Studio 2016 require an upgrade for all existing licenses with active support. If your license qualifies for the upgrade, you will receive a new serial number as well as a new license file for each of your floating licenses. The new serial number will enable you to download and install the latest software updates. To successfully upgrade and use the new products you will need to install the new license on the license server as well as on all the client systems. For detailed information, read more.

How do I transfer licenses to another user?

Note: You can only transfer a serial number ownership to a different person with the same email domain as the primary owner.

  1. Log in to the Intel® Registration Center by entering your login ID and password. You will see a list of all your products.
  2. Click the product you wish to transfer to go to the subscription history page. Click the Manage link on the bottom.
  3. On the Manage License page, click on the Serial Number User Management. Next, click the Transfer button under the Action column.
  4. In the New User Email text box enter another email address within the same domain and click “Transfer”.

If you wish to transfer the license to a user from a different domain you will need to contact Intel support. If you have an Intel Premier Support account, you can submit a request against your product. The support team will help you there.

You can also submit your request to Intel Software Development Products Download, Registration, and Licensing forum. Please do not disclose your serial number or other personal information in your thread. Simply start a new discussion thread and state that you need to transfer a license. The Intel support engineer will request you to send a private message with necessary private information to complete the transfer. Private messages are only visible to Intel support engineers and the involved external party.

Can I add another user to my license as an administrator?

Note: You can only add a person with the same email domain as the primary owner as an administrator to a serial number.

  1. Log in to the Intel® Registration Center by entering your login ID and password. You will see a list of all your products.
  2. Click the desired product to go to the subscription history page, and then click the Manage link at the bottom.
  3. On the Manage License page, click on the Serial Number User Management. Next, click the Add button next to the Administrator role.
  4. In the New User Email text box, enter another email address within the same domain, and then click Add.
How do I find my Intel software license(s) on my system?

The default license folder for Intel Software Development Products is as follows:

  • On Windows*: <installation drive>\Program Files\Common Files\Intel\Licenses
  • On Linux*: /opt/intel/licenses
  • On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses
How do I manually install my new license?

If you install the product online using the Serial Number, you will not need to manually install your new license. Use this option only if you are installing offline.

Place the license file "*.lic" in the following directory, making sure not to change the license file name:

  • On Windows*:
    <installation drive>\Program Files\Common Files\Intel\Licenses
    e.g., "c:\Program Files\Common Files\Intel\Licenses"
    Note: If the INTEL_LICENSE_FILE environment variable is defined, copy the file to the directory specified by the environment variable instead.
  • On Linux*: /opt/intel/licenses
  • On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses

Note: You will likely need administrative/root privileges to copy the license to the named directory.

What do I do when I see the message “Maximum number of activations exceeded”?

Named-user license provisions in the Intel Software EULA (March 2015 version) have changed. If you try to install the product on more than the permitted number of systems, you are likely to encounter an error during installation “Maximum number of activations exceeded”. In order to get one or more of your systems unlocked, read more.

I am getting a license error when trying to install an EVAL version of Intel® VTune™ Amplifier.

If you requested an evaluation version of Intel VTune Amplifier, you may have encountered the following error when trying to install it.

License Check Failed. Intel VTune Amplifier XE 2015 cannot find a license file. Error 0x4000001f (No valid license)

To work around this issue, you will need to install the product using the serial number that was sent to you with your registration email. For detailed information, read more.

Additional License FAQ


Intel® License Manager for FLEXlm* Servers FAQ

Intel® MPI Library Licensing FAQ

Intel® Math Kernel Library Licensing FAQ

Intel® Integrated Performance Primitives Licensing FAQ

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