Install Fails on Windows 7

Install Fails on Windows 7

Attached is my log.

AttachmentSize
Downloadapplication/octet-stream pid-5640.log333.91 KB
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For more complete information about compiler optimizations, see our Optimization Notice.

  Thanks for subimitting the log files.   We will look into the cause of the failures, and get back to you.

Hi Chuck, how you resolve the problem?

Hi JudLup,

   We are still working with Chuck to diagnose the situation.

Please post your issue if you are having problems with installing Beacon Mountain.

Quote:

JudLup Luna wrote:

Hi Chuck, how you resolve the problem?

No. My system was rebuilt with Windows 8 by our IT department, btw. Now, when I try to install everything except the ADT gets installed.

Here is a consolidation of different errors from the log file ( see initial post of the thread). The most important thing is that Intel HAXM driver was Not installed.

...
[t0444 2013.06.14 15.02.10 0000004b] [system/string list]: ERROR: Failed to load file: C:\Users\cvdesylv\AppData\Local\Temp\{8b2e7c5f-6415-4309-a3f1-807d73bae948}\config\TBB_EULA.rtf
...
[t0ea0 2013.06.14 15.02.10 000001d4] [msistd]: INFO: Internal call: error code: 1605 (This action is only valid for products that are currently installed.
...
[t0ea0 2013.06.14 15.02.10 000001d7] [wi_product]: ERROR: Failed to create session object:
...
[t0ea0 2013.06.14 15.02.10 000002bb] [context]: INFO: Info: property Acronim = Intel HAXM
[t0ea0 2013.06.14 15.02.10 000002bc] [context]: INFO: Info: property AcronimR = Intel® HAXM
[t0ea0 2013.06.14 15.02.10 000002bd] [context]: INFO: Info: property VT_Not_Support = This computer does not support Intel Virtualization Technology (VT-x). HAXM cannot be installed.
Please refer to the Intel HAXM documentation for more information.
[t0ea0 2013.06.14 15.02.10 000002be] [context]: INFO: Info: property XD_Not_Support = This computer does not support Intel Execute Disable Bit (XD) or it is disable in the BIOS. HAXM cannot be installed.
Please refer to the Intel HAXM documentation for more information.
[t0ea0 2013.06.14 15.02.10 000002bf] [context]: INFO: Info: property WIXUI_EXITDIALOGOPTIONALCHECKBOXTEXT = Launch Intel HAXM &Documentation
...
[t0ea0 2013.06.14 15.02.11 000004e6] [msistd]: INFO: Internal call: error code: 259 (No more data is available.
...
[t0ea0 2013.06.14 15.02.11 000004f1] [msistd]: INFO: Internal call: error code: 1612 (The installation source for this product is not available. Verify that the source exists and that you can access it.
...
[t0ea0 2013.06.14 15.02.11 00000550] [msistd]: INFO: Internal call: error code: 259 (No more data is available.
...
[t0ea0 2013.06.14 15.02.11 00000598] [bind_script]: ERROR: Scripting error:
[t0ea0 2013.06.14 15.02.11 00000599] [bind_script]: ERROR: Uncaught TypeError: Cannot call method 'Version' of undefined
[t0ea0 2013.06.14 15.02.11 0000059a] [bind_script]: ERROR: C:\Users\cvdesylv\AppData\Local\Temp\{8b2e7c5f-6415-4309-a3f1-807d73bae948}\config\Base\upgrade.js
[t0ea0 2013.06.14 15.02.11 0000059b] [bind_script]: ERROR: Line: 518: if(this.VerifyVersionRange(prod.Version()))
[t0ea0 2013.06.14 15.02.11 0000059c] [bind_script]: ERROR:
[t0ea0 2013.06.14 15.02.11 0000059d] [context]: ERROR: Exception handled calling mediaconfig.Go
...

Hi Chuck,

    Can you post/send me your log files?

See the following link for instructions on accessing the installation log files:

http://software.intel.com/en-us/articles/beacon-mountain-v05-frequently-asked-questions#q11

Thanks,

    Chuck

Quote:

Chuck De Sylva (Intel) wrote:

Quote:

JudLup Lunawrote:

Hi Chuck, how you resolve the problem?

No. My system was rebuilt with Windows 8 by our IT department, btw. Now, when I try to install everything except the ADT gets installed.

Quote:

Chuck E. wrote:

Hi Chuck,

    Can you post/send me your log files?

See the following link for instructions on accessing the installation log files:

http://software.intel.com/en-us/articles/beacon-mountain-v05-frequently-asked-questions#q11

Thanks,

    Chuck

Quote:

Chuck De Sylva (Intel)wrote:

Quote:

JudLup Lunawrote:

Hi Chuck, how you resolve the problem?

No. My system was rebuilt with Windows 8 by our IT department, btw. Now, when I try to install everything except the ADT gets installed.

Attached are the log files for the failure to install the ADT on Windows 8. My system is a Lenovo T520 with HD3000 graphics. 

- Chuck

Log Files....

Attachments: 

AttachmentSize
Downloadapplication/octet-stream pid-6492.log609.57 KB
Downloadapplication/octet-stream setup-googleadt.msi.log87.27 KB

I see the same problem with installation of Intel HAXM driver as before:
...
[t17a8 2013.08.01 09.38.10 000004f0] [context]: INFO: Info: property Acronim = Intel HAXM
[t17a8 2013.08.01 09.38.10 000004f1] [context]: INFO: Info: property AcronimR = Intel® HAXM
[t17a8 2013.08.01 09.38.10 000004f2] [context]: INFO: Info: property VT_Not_Support = This computer does not support Intel Virtualization Technology (VT-x). HAXM cannot be installed.
Please refer to the Intel HAXM documentation for more information.
[t17a8 2013.08.01 09.38.10 000004f3] [context]: INFO: Info: property XD_Not_Support = This computer does not support Intel Execute Disable Bit (XD) or it is disable in the BIOS. HAXM cannot be installed.
Please refer to the Intel HAXM documentation for more information.
[t17a8 2013.08.01 09.38.10 000004f4] [context]: INFO: Info: property WIXUI_EXITDIALOGOPTIONALCHECKBOXTEXT = Launch Intel HAXM &Documentation
...

Wouldn't be better to include some small utility for verification if the Intel Virtualization Technology is supported and enabled on some hardware?

>>...Wouldn't be better to include some small utility for verification if the Intel Virtualization Technology is supported and
>>enabled on some hardware?

I mean as a Standalone component and downloadable from some web-page related to Intel BM software.

I don't know. According to my BIOS settings VT is enabled. You would think it would install properly regardless. And that there would simply be no HAXM acceleration available. 

>>>>...My system was rebuilt with Windows 8 by our IT department...
>>
>>...According to my BIOS settings VT is enabled...

I'd like to understand if on your system VT is available under Windows 8 operating system. Take into account, that when you checked BIOS settings none of Windows 8 kernel modules were loaded.

Hi Chuck,

   Thanks for your log files.   While HAXM may not be installing correctly, that should not be preventing the install.  A look at the log files shows other modules having problems installing.   I'll be looking through the log files to try to identify the root cause, and have an update by the end of the week.

-Chuck

>>...While HAXM may not be installing correctly...

MsInfo32.exe utility allows to verify if HAXM driver is working on a system.

Quote:

Sergey Kostrov wrote:

>>...While HAXM may not be installing correctly...

MsInfo32.exe utility allows to verify if HAXM driver is working on a system.

Yes. With Msinfo32 I don't see the IntelHAXM.sys driver. On another system where it is working I do see the driver listed. 

Hi Chuck,

>>... On another system where it is working I do see the driver listed...

Did you try to install BM on it?

   As a member of the Beacon Mountain development team, I can tell you that the issue with the HAXM driver not getting installed is just a symptom of a bigger issue.  We are evaluating the best path forward to address it, and will hopefully have an answer shortly.

-Chuck

Chuck,

Thanks. I saw this: http://software.intel.com/en-us/blogs/2013/04/25/workaround-patch-for-haxm-installation-error-failed-to-configure-driver-unknown and was going to try it next. Thought it might be worth a try. 

- Chuck

>>...the issue with the HAXM driver not getting installed is just a symptom of a bigger issue. We are evaluating the best path forward to address it...

Thanks for the update, Chuck. Please take a look at Android on Intel Architectures Forum for more details about problems and issues with installation of HAXM driver.

Note: I have a Dell Precision Mobile M4700 system with Intel Core i7-3840QM ( 2.80 GHz ) ( Ivy Bridge / 4 cores / 8 logical CPUs / ark.intel.com/compare/70846 / Windows 7 Professional ) and I didn't have any installation issues with HAXM driver.

OS: Windows 8 64 bits

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