we have got several DELL Optiplex 780 with MEBEX 5.1.0.0019 und also another DELL T1600 computer with MEBEX 7. xx. - all with windows 7 prof.
IAMT is in SMB Mode.
We I open Manageability Commander Tool and want to takeremote access to one of the Optiple 780 a connection is established an I could open the window "Managebility Terminal Tool". In there I could reboot the system, even reboot into bios.
But I found no way to use the serial agent e. g. "process explorer".
When I click on the "process explorer" (or the other items mentioned there) the windows ist "empty".
Also when I open the Opost Tool on the remote computerand try co connect, the connection fails.
It says: "Local Connection to Intel AMT failed Check that the computer support drivers & password"
When I again open the Opost Tool -> Serial Agent Tab and there try to enable the "serial over lan agent"
I get the message "unable to find intel amt sol port". Looking into the windows 7 device manager I see "Intel Active Management Technology - SOL (COM3).
This is the same with allo Optiplex 780 and also the newer DELL T1600 with IAMT version 7.xx
Could you help?