Im using the Intel System Defense Utility v1.7 on a Windows Server 2003 R2 computer to remotely connect to an Intel AMT supported computer with a DQ35JO motherboard. The board has the latest BIOS as of 4/2/2008. My problem is that when I connect through the internet to this computer, I get a Network Error dialog box that says, Please check network connection for the system or Power ON the AMT System and try after some time. Despite the error notice, I do get connected and Im able to access the Asset Management tab and read the remote computers hardware information. But if I click the Remote Control tab and try to perform any command such as power on/off, or boot the computer from a CD image file, I get the same error dialog mentioned above. I have no problem if I run the System Defense Utility on the same inside private network to access the computer but from the outside world via the public IP address, I get the error. Ive tried each of the following on the remote router with no success: map ports 16992-16995, put the computer in the DMZ. I thought perhaps the ISP is blocking some critical protocol so I tunneled in via a VPN but got the same error. What am I doing wrong?
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