The below given format is a recommended way to post a query on Media Forum page. This gives support team a complete picture of the issue which often results into a quicker turn around time.
Please give us all this information while filing the query -
Media SDK Client or Media Server Studio version installed:
Processor Type (required both for Linux & Windows OS):
Driver Version(required only for windows OS):
Operating System (required both for Linux & Windows OS):
Media SDK System Analyzer(only for windows OS): This will give above three information and more about the system related capabilities
Concise Description of the Issue:
Quick Reproducer Code:
Tracer log(only for windows, if required):
In addition for Linux OS, please let us know the o/p of uname -r cmd on your system.
You can find the details of all the above suggested points in this article - Suggested Format for Forum Questions for Quicker Turnaround that how to get these details and why they are relevant for the support and development team to look into any issue.