Suggested Format to be used for filing Forum Questions for a Quicker Turnaround

Suggested Format to be used for filing Forum Questions for a Quicker Turnaround

Legal Disclaimer

The below given format is a recommended way to post a query on Media Forum page. This gives support team a complete picture of the issue which often results into a quicker turn around time.

Please give us all this information while filing the query -

Media SDK Client or Media Server Studio version installed:

Processor Type (required both for Linux & Windows OS):

Driver Version(required only for windows OS):

Operating System (required both for Linux & Windows OS):

Media SDK System Analyzer(only for windows OS): This will give above three information and more about the system related capabilities

Concise Description of the Issue:

Quick Reproducer Code:

Input File:

Tracer log(only for windows, if required):

In addition for Linux OS, please let us know the o/p of uname -r cmd on your system. 

You can find the details of all the above suggested points in this article - Suggested Format for Forum Questions for Quicker Turnaround that how to get these details and why they are relevant for the support and development team to look into any issue.

 

2 posts / 0 new
Last post
For more complete information about compiler optimizations, see our Optimization Notice.

 

Hi, trying to get Media SDK 2015 sample to work in one of CentOS 7 installation. Here is part of the message before the application terminated.

 

Thanks,

LI

pipeline_profile.cpp :175 [INFO] Track 0   : Video enabled
pipeline_manager.cpp :96 [INFO] Input     : ../renamed/zw3.mp4
pipeline_manager.cpp :97 [INFO] NumTracks : 1
pipeline_manager.cpp :98 [INFO] Output    : ../al_transcode/mzw3.mp4
main.cpp :74 [ERROR] exception: Loading of VA display was failed

 

 

 

Processor Type:
Driver Version:
Operating System:
Media SDK System Analyzer: This will give above three information and more about the system related capabilities
Quick Reproducer Code:
Concise Description of the Issue:
Priority: ranges from High to Low
               High        -  Completely blocked to make any progress.
               Medium   -  Have workaround to make progress for now.
               Low         -  Not affecting your progress but need it for solution.
Input File:
Tracer log(if required):

 

 

 

Processor Type: GigaByte Brix Pro - i7-4770R 
Driver Version: default
Operating System: CentOS 7
Media SDK System Analyzer: not used
Quick Reproducer Code:
Concise Description of the Issue:
Priority: ranges from High to Low
               High        -  Completely blocked to make any progress.
               Medium   -  Have workaround to make progress for now.
               Low         -  Not affecting your progress but need it for solution.
Input File:
Tracer log(if required):

Leave a Comment

Please sign in to add a comment. Not a member? Join today