Intel® Developer Zone:
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Use this forum to ask questions and share information with others about the Intel® Media Server Studio, Intel® Media SDK ( Intel® Media RAW Accelerator, Audio for Windows*), Media for Mobile, Intel® Video Pro Analyzer, Intel® Stress Bitstreams and Encoder and all things media related. Join the conversation!

To get the best support possible, please include the following information in your post:

  • Product version
  • Platform you are building on – Processor, OS, graphic driver, driver version
  • Clear explanation of your issue
  • How to reproduce your problem

You can find more details that are suggested to be included to any new post here.

Check out the list of articles and FAQ links mentioned below for some of the questions you might have.

https://software.intel.com/en-us/intel-media-server-studio-support/faq
https://software.intel.com/en-us/media-client-solutions-support/faq
https://software.intel.com/en-us/media-for-mobile-support/faq
https://software.intel.com/en-us/intel-video-pro-analyzer/faq
https://software.intel.com/en-us/intel-stress-bitstreams-and-encoder/faq

Please do not include private information such as your email address in your posts. If you need to share private information with an Intel employee, they can start a private thread with you.

Intel monitors this forum Monday – Friday, 09:00 – 17:00 Pacific Time (GMT –7:00). Depending on the amount of research we need to do to track down the answer, it may take a day or two for us to respond.
Topic / Topic startersort ascending Post date Replies Last Post
Normal topic MFX_ERR_ABORTED from simple_transcode_opaque_async_vppresize
by camkego
Sun, 10/12/2014 - 20:46 4
by Sravanthi K. (Intel)
Mon, 12/15/2014 - 11:24
Normal topic mfx_dispatch can lead to unexpected process behaviour
by dj_alek
Thu, 10/03/2013 - 02:42 2
by dj_alek
Fri, 10/04/2013 - 04:04
Normal topic mfx_codec_jpeg missing a kind of IJL_JBUFF_READONEEIGHTH
by Ralf K.
Tue, 03/15/2016 - 09:23 1
by Surbhi M. (Intel)
Wed, 03/16/2016 - 21:25
Normal topic MFXVideoVPP_RunFrameVPPAsync returns MFX_WRN_DEVICE_BUSY
by Biswaranjan P.
Sat, 08/22/2015 - 11:12 3
by Surbhi M. (Intel)
Fri, 08/28/2015 - 12:11
Normal topic MFXVideoVPP_Init fails -17 with new i7 processor
by Silviu B
Wed, 12/23/2015 - 10:14 2
by Jeffrey M. (Intel)
Sun, 12/27/2015 - 17:00
Normal topic MFXVideoVPP_GetVPPStat Access Violation
by wd197755
Thu, 03/15/2012 - 02:17 3
by Larsson, Petter
Mon, 02/25/2013 - 11:53
Normal topic MFXVideoSession::Init with MFX_IMPL_VIA_D3D11 returns MFX_ERR_UNSUPPORTED
by Scannell, Kevin
Mon, 10/31/2016 - 14:29 3
by Jiandong Z. (Intel)
Wed, 11/02/2016 - 20:04
Normal topic MFXVideoSession cannot be initialized in MFX_IMPL_HARDWARE
by jigong
Tue, 02/07/2012 - 09:03 5
by jigong
Tue, 02/07/2012 - 09:03
Normal topic MFXVideoENCODE_QueryIOSurf parameters, what is the minmum frame number?
by salsailor
Wed, 06/29/2011 - 18:09 3
by admin
Wed, 06/29/2011 - 18:09
Normal topic MFXVideoENCODE_Query() always returns MFX_ERR_UNSUPPORTED
by Timur B.
Thu, 11/26/2015 - 23:18 3
by Bjoern B. (Intel)
Mon, 12/07/2015 - 04:45
Normal topic MFXVideoENCODE_Query with mfxExtCodingOptions on Hardware Implementation
by salih c.
Mon, 11/21/2016 - 01:57 2
by salih c.
Wed, 12/07/2016 - 06:06
Normal topic MFXVideoENCODE_EncodeFrameAsync fails with MFX_ERR_INVALID_VIDEO_PARAM
by Maksym K.
Wed, 12/02/2015 - 08:23 3
by Surbhi M. (Intel)
Fri, 12/04/2015 - 16:18
Normal topic MFXVideoENCODE_EncodeFrameAsync constantly returns MFX_WRN_DEVICE_BUSY
by Oleg F.
Tue, 04/07/2015 - 10:00 2
by Shaojuan Z. (Intel)
Thu, 04/09/2015 - 10:09
Normal topic MFXVideoENCODE MFX_ERR_UNSUPPORTED with RGB4 color mode
by Sven R.
Mon, 09/16/2013 - 06:44 2
by Sven R.
Fri, 09/20/2013 - 03:11
Normal topic MFXVideoEncode Init sometimes returns an error
by nadav
Thu, 11/21/2013 - 05:54 1
by Larsson, Petter
Thu, 11/21/2013 - 15:42
Normal topic MFXVideoDECODE_Query(m_session, in, out) returns -1.
by Mohammad T.
Wed, 10/21/2015 - 05:09 3
by Surbhi M. (Intel)
Mon, 10/26/2015 - 19:19
Normal topic MFXVideoDECODE_Init() returned MFX_ERR_NOT_INITIALIZED for opaque memory
by Robby S
Fri, 11/13/2015 - 13:49 4
by Jamie W.
Thu, 01/12/2017 - 04:01
Normal topic MFXVideoDECODE_Init returns MFX_ERR_UNSUPPORTED
by guerzoni, filippo
Fri, 12/23/2016 - 03:16 6
by guerzoni, filippo
Wed, 12/28/2016 - 20:42
Normal topic MFXVideoDECODE_GetPayload question
by vinay k.
Fri, 07/18/2014 - 03:18 1
by Sravanthi K. (Intel)
Tue, 08/19/2014 - 12:12
Normal topic MFXVideoDECODE_DecodeHeader oddity
by andrasjpeg
Tue, 05/15/2012 - 17:25 8
by Larsson, Petter
Tue, 05/29/2012 - 10:42
Normal topic MFXVideoDECODE_DecodeHeader issue
by innes
Tue, 10/08/2013 - 05:52 4
by innes
Thu, 10/10/2013 - 00:10
Normal topic MFXVideoDECODE_DecodeHeader in windows returning unknown error most of time
by Tarun K.
Thu, 03/30/2017 - 04:56 0
by Tarun K.
Thu, 03/30/2017 - 04:56
Normal topic MFXVideoDECODE_DecodeFrameAsync return values
by Anton Z.
Wed, 12/24/2014 - 06:09 5
by Nina Kurina (Intel)
Mon, 12/29/2014 - 04:45
Normal topic MFXVideoDECODE_DecodeFrameAsync API questions
by vinay k.
Tue, 05/20/2014 - 07:11 5
by vinay k.
Mon, 06/02/2014 - 05:12
Normal topic MFXVideoDECODE::DecodeHeader returns MFX_ERR_UNSUPPORTED
by Bob K.
Fri, 09/21/2012 - 01:58 1
by Larsson, Petter
Mon, 09/24/2012 - 14:13
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