Parallel Studio XE upgrade

Parallel Studio XE upgrade

I ordered an upgrade for my Parallel Studio 2011 to XE.

I got an email with thelicense, when i try to register it I got an error saying this is a renew and I don`t have registered the original product.
It is an upgrade not a renew!!!

When i tryto instal lthe sofwtae and i put the license number, I got the error is not registered.

Sent emails to different palcesand no answer on the last 4 days.

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