Dear colleagues in INTeL software support - especially in Licensing,
posting here is my last resort after days of fighting for any contact address or phone number outside of premier.intel.com (businessportal.intel.com), so please bear with my anger.
Some time ago, we have acquired a permanent license for the Intel Compiler Suite for Linux, whose support period has expired in the meantime.
Currently, we just need a very small, simple, "adjacent" piece of software to download: the 'INTEL' vendor daemon binary for the FlexLM license manager for Linux, most likely contained in the "Intel Software License Manager" package...
Though we still can log into your welcome|registrationcenter|premier sites at intel.com using our login id, we're completely stuck, because all these resources simply suppress any interaction with INTeL unless you have a non-expired support.
The registrationcenter.intel.com's product details page forbids to download anything. Due to the (formally correct) status of "support period expired", not even that supporting "Intel® Software License Manager" can be downloaded! Though this piece of software is rather an obstacle for the fair customer than any new feature of a compiler (worth preventing to download), the expired support period causes also this "digital restrictions management" software to be blocked for download.
Trying to open a ticket for that problem, I'm stuck as well at premier.intel.com, because - you guess it - tickets can't be opened unless I have a valid product in my list. No search for "license" or "flexlm" or even "intel" brought up a product I could open a ticket on, perhaps because also this system thinks we don't have any product - but in fact we have!
So even having a permanent license, we're stuck because all your nailed-up systems think otherwise or don't allow any non-product-related feedback or tickets to be issued.
Furthermore, there are almost no phone numbers listed on any of the above sites. From Germany, we had to call your american customer support for hardware to find out the german phone number for hardware support. Both have consistently and regretfully admitted that there is no phone number nor eMail address for software support.
All in all, this prohibition of contacting Intel software/licensing support and the inability to imagine non-standard support cases, this unavailability of software support by phone or eMail and the inability to open tickets for any and all kind of requests unless the customer purchases anew, is ill-befitting for a global company trying to sell professional software.
Next time, we'll consider The Portland Group (NVidia)...
So how could we get that binary of the 'INTEL' vendor daemon for Linux, then?!