Intel Software Manager silently fails to activate

Intel Software Manager silently fails to activate

I've been trying to register/"Activate" several intel software packages, and despite informing me: "Congratulations! Your purchased product has been activated.", They're not activated. In the registration center, I get "No Products found! If you haven't registered your products, please register."

I've noticed the following in ism.log:

7/11/2014 4:35:58 PM : 4 : MESSAGE : Getting subscription end dates
7/11/2014 4:35:58 PM : 4 : MESSAGE : Serial numbers request string to IRC is [REDACTED]
7/11/2014 4:35:58 PM : 4 : MESSAGE : Response string from IRC is "[0] [REDACTED]=5/21/2015 12:15:00 AM,STU,Intelr C++ Studio XE for Windows*"
7/11/2014 4:35:58 PM : 4 : MESSAGE : Add License message: Title=Intel(R) VTune(TM) Amplifier XE 2013 ; Type=Subscription ; Status=Ok
7/11/2014 4:35:58 PM : 4 : MESSAGE : Number of valid Licenses: 1
7/11/2014 4:35:58 PM : 4 : MESSAGE : Add License message: Title=Intel(R) Inspector XE 2013 ; Type=Subscription ; Status=Ok
7/11/2014 4:35:58 PM : 4 : MESSAGE : Number of valid Licenses: 1
7/11/2014 4:35:58 PM : 4 : MESSAGE : Add License message: Title=Intel(R) Advisor XE 2013 ; Type=Subscription ; Status=Ok
7/11/2014 4:35:58 PM : 4 : MESSAGE : Number of valid Licenses: 1
7/11/2014 4:35:58 PM : 4 : MESSAGE : Add License message: Title=Intel(R) C++ Composer XE 2013 SP1 ; Type=Subscription ; Status=Ok
7/11/2014 4:35:58 PM : 4 : MESSAGE : Number of valid Licenses: 1
7/11/2014 4:35:58 PM : 4 : MESSAGE : Add License message: Title=Intel(R) C++ Studio XE 2013 SP1 ; Type=Subscription ; Status=Ok
7/11/2014 4:35:58 PM : 4 : MESSAGE : Number of valid Licenses: 1
7/11/2014 4:35:58 PM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product [REDACTED]
7/11/2014 4:36:04 PM : 4 : ERROR : Error during getting list of Notifications from FCN server (COM Exception): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
7/11/2014 4:36:04 PM : 4 : ERROR : COM Exception Error Code (short)ErrorCode : 1726
7/11/2014 4:36:04 PM : 4 : MESSAGE : Number of valid Updates: 0
7/11/2014 4:36:04 PM : 4 : MESSAGE : Number of valid Product News messages: 0
7/11/2014 4:36:04 PM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product [REDACTED]
7/11/2014 4:36:09 PM : 4 : MESSAGE : Number of valid Updates: 0
7/11/2014 4:36:09 PM : 4 : MESSAGE : Number of valid Product News messages: 0
7/11/2014 4:36:09 PM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product [REDACTED]
7/11/2014 4:36:14 PM : 4 : ERROR : Error during getting list of Notifications from FCN server (COM Exception): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
7/11/2014 4:36:14 PM : 4 : ERROR : COM Exception Error Code (short)ErrorCode : 1726
7/11/2014 4:36:14 PM : 4 : MESSAGE : Number of valid Updates: 0
7/11/2014 4:36:14 PM : 4 : MESSAGE : Number of valid Product News messages: 0
7/11/2014 4:36:14 PM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product [REDACTED]
7/11/2014 4:36:20 PM : 4 : ERROR : Error during getting list of Notifications from FCN server (COM Exception): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
7/11/2014 4:36:20 PM : 4 : ERROR : COM Exception Error Code (short)ErrorCode : 1726
7/11/2014 4:36:20 PM : 4 : MESSAGE : Number of valid Updates: 0
7/11/2014 4:36:20 PM : 4 : MESSAGE : Number of valid Product News messages: 0
7/11/2014 4:36:20 PM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product [REDACTED]
7/11/2014 4:36:26 PM : 4 : ERROR : Error during getting list of Notifications from FCN server (COM Exception): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
7/11/2014 4:36:26 PM : 4 : ERROR : COM Exception Error Code (short)ErrorCode : 1726
7/11/2014 4:36:26 PM : 4 : MESSAGE : Number of valid Updates: 0
7/11/2014 4:36:26 PM : 4 : MESSAGE : Number of valid Product News messages: 0
7/11/2014 4:36:26 PM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product [REDACTED]
7/11/2014 4:36:32 PM : 4 : ERROR : Error during getting list of Notifications from FCN server (COM Exception): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
7/11/2014 4:36:32 PM : 4 : ERROR : COM Exception Error Code (short)ErrorCode : 1726
7/11/2014 4:36:32 PM : 4 : MESSAGE : Number of valid Updates: 0
7/11/2014 4:36:32 PM : 4 : MESSAGE : Number of valid Product News messages: 0
7/11/2014 4:36:32 PM : 4 : MESSAGE : Updates message details from local store for product [REDACTED]
7/11/2014 4:36:32 PM : 4 : MESSAGE : Updates message details from local store for product [REDACTED]
7/11/2014 4:36:32 PM : 4 : MESSAGE : Updates message details from local store for product [REDACTED]
7/11/2014 4:36:32 PM : 4 : MESSAGE : Updates message details from local store for product [REDACTED]
7/11/2014 4:36:32 PM : 4 : MESSAGE : Updates message details from local store for product [REDACTED]
7/11/2014 4:36:32 PM : 4 : MESSAGE : Updates message details from local store for product [REDACTED]
7/11/2014 4:36:32 PM : 1 : MESSAGE : C:\Users\Alexander Riccio\AppData\Local\Intel Corporation\Intelr Software Manager\messages.xml is Saved successful
7/11/2014 4:36:32 PM : 1 : MESSAGE : RunWorkerCompleted: success
7/11/2014 4:36:32 PM : 1 : MESSAGE : C:\Users\Alexander Riccio\AppData\Local\Intel Corporation\Intelr Software Manager\history.xml is Saved successful
7/11/2014 4:36:32 PM : 1 : MESSAGE : Number of new Update notifications: 0
7/11/2014 4:36:32 PM : 1 : MESSAGE : Number of new License Message notifications: 0
7/11/2014 4:36:32 PM : 1 : MESSAGE : There are no new messages or updates to show in popup notification
7/11/2014 4:36:32 PM : 1 : MESSAGE : == AppMode: Context mode of checking for new updates

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Downloadimage/png ism_activate.PNG19.71 KB
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Hi Alexander,

Please send (via Send author a message) me the S.No's of products that you are trying to install for investigation.

Thanks,

Reddy

 

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