Problem Using Director

Problem Using Director

Hi,

When I launch AMT Director, it appears an error message and it says " Exception error logged in: C:Archivos de programaManageability Open SourceManageability Developer Tool KitExceptions-Director.txt"

Can you help me?

Thanks a lot

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Andrew Schiestl (Intel)'s picture

What does it say in the Exceptions-Director.txt file? It should be helpful in figuring out what happened.

In the log file :

********** 16/09/2008 13:44:56
System.IndexOutOfRangeException: ndice fuera de los lmites de la matriz.
en System.Windows.Forms.ImageList.ImageCollection.SetKeyName(Int32 index, String name)
en ManageabilityDirectorTool.MainForm.InitializeComponent()
en ManageabilityDirectorTool.MainForm..ctor(String[] args)
en ManageabilityDirectorTool.Program.Main(String[] args)

I am using Windows XP Prof SP2

Thanks

Andrew Schiestl (Intel)'s picture

So this occurs every time you start the director? And does the director still come up, or does it crash after this exception?

Sreelekshmy Syamalakumari (Intel)'s picture

Hi,

Have you installed Microsoft Windows .Net 2.0 on your system? Manageability DTK runs on the .Net environment and requires this for functioning.

Thanks,

Sree

Hi,

I have installed .Net 2.0 and the other applications form the DTK work properly...but the Director gives me that error each time I try to launch it. When I click the start button of the Director, an error message appears in Windows saying: "Error occurred, logged in C:etc,etc . Please send an email to saintilaire"
I cant see how is the window of the Director because it doesnt start, directly appears that error message

I hope anyone can help me...I sent an email to ylian but He hasnt answered me and I would like to be able to work with Director

Thanks a lot

Sreelekshmy Syamalakumari (Intel)'s picture

Hi,

We are working on this. Will get back to you soon.

Thanks,

Sree

Hi,

Thanks a lot.

I wish there was a solution to my problem

Andrew Schiestl (Intel)'s picture

In the meantime, there might be a couple of other things you can try to attempt to fix the problem. First would be to uninstall and reinstall the DTK. It's not too likely that this will solve the problem, but it should be very straightforward and take minimal time.

A second option is available if you have another machine with the .Net 2.0 framework available. If you have another machine available, you can try putting the DTK on that machine and see if the same problem occurs. The combination of problems you're seeing (that Commander works, but Director doesn't) is fairly unique, it's possible there's something installed on the machine that is interacting with Director.

Andy

Hi,

Thanks a lot for the answers.

I had already tried those things...and re-installing doesnt work. I tried to install the DTK in the AMT machine, and I have the same problem...commander works, but director doesnt. I have the same Windows version in both machines

Waiting for a solution jeje

Thanks again

Gael Hofemeier (Intel)'s picture

Hi Alberto... I have to ask. What is a "Jeje?"

Follow me on Twitter: @GaelHof Facebook: https://www.facebook.com/gh.intelblogs
Gael Hofemeier (Intel)'s picture

Alberto - in one of your other posts, you said that you attached the log files that have all the errors listed in them into this thread. I am not seeing any attachments. Could you please attach the file again so that we can look at it? Also I need to look back through this thread to see if you already let us know and if not, you will need to post the following info: What version of the Director are you running? Did you install the corresponding verion of the AMT Commander? Did you install the .Net Framework? What system are you trying to run it on? What OS are you running? Again, if you already posted this information, then just disregard - I just can't see the whole thread from this window.

One more thing: Are you running the Director exe from the "C:Program FilesIntelIntel AMT Developer Tool Kit" folder, or did you move it somewhere? You will need to make sure all the dll files are in the directory where you are running it from.

Also, please keep your Directorquestions in this thread in order to make helping you a little less confusing.

Thanks!

Follow me on Twitter: @GaelHof Facebook: https://www.facebook.com/gh.intelblogs

Hi,

1.- Log File:

********** 16/09/2008 13:44:56
System.IndexOutOfRangeException: ndice fuera de los lmites de la matriz.
en System.Windows.Forms.ImageList.ImageCollection.SetKeyName(Int32 index, String name)
en ManageabilityDirectorTool.MainForm.InitializeComponent()
en ManageabilityDirectorTool.MainForm..ctor(String[] args)
en ManageabilityDirectorTool.Program.Main(String[] args)

"Indice fuera de los limites de la matriz" means "Index exceeds matrix dimensions"

2.- I am using DTK v0.54 and all the programs works properly but Director.

3.- I have installed .Net v3.5 (Instead of that version I also tried to install v2.0 or v3.0 but it didnt work)

4.- I am using Windows XP Pro SP2, and I have tried DTK in two machines (Dual Core and Pentium IV) and it didnt work in any of these machines (both machines had the same version of Windows)

5.- I have tried to run Director from the Start Menu/Programs...and directly from the directory where it is installed...and I get the same error

I hope all this info was helpful for you to help me

Thanks a lot

Gael Hofemeier (Intel)'s picture

Hi,

I'm wondering about your version of the Windows .Net Framework. The readme file for the DTK states that it requires the Windows 2.0 .NET Framework. It wouldn't surprise me if this is your problem. Before we can really help you further we need to make sure your system has all of the right software loaded on it.

Are you saying in #3 that you had version 2.0 installed at one point and the Director was still not working, or that you couldn't install version 2.0 at all? If this is the case, it sounds like you have something going on with your system that is preventing you from installing 2.0 and you will most likely need to resolve that issue.

As I have never had problems running either the Commander or the Director with having the version 2.0 of the .NET framework, I am tending to think that this may be your problem.

I hope this helps (we have sent your question to the folks that actually know more about the Director and are waiting for their response as well - but we also need to make sure your operating environment is correct.)

Follow me on Twitter: @GaelHof Facebook: https://www.facebook.com/gh.intelblogs
Tim Duncan (Intel)'s picture

Hi,
Our team has taken over support for Director and other tools in the DTK. I've been on the road this week but am in office today and will attempt to replicatethis failure and discover the cause.

Tim

...td
javierandrescaceres's picture

Hello Alberto,

It's clear that error is due to an out of range matrix access &according to error it's about an image collection;I have got this error in windows forms apps when application config file does not meet the rigth parameters so I think It's convenience You get a new copy of Director and reinstall it after doing a complete cleaning (delete installation folders, reset & so son).

I hope this helps,

Javier Andrs

Quoting - GAEL HOLMES (Intel)
Hi,

I'm wondering about your version of the Windows .Net Framework. The readme file for the DTK states that it requires the Windows 2.0 .NET Framework. It wouldn't surprise me if this is your problem. Before we can really help you further we need to make sure your system has all of the right software loaded on it.

Are you saying in #3 that you had version 2.0 installed at one point and the Director was still not working, or that you couldn't install version 2.0 at all? If this is the case, it sounds like you have something going on with your system that is preventing you from installing 2.0 and you will most likely need to resolve that issue.

As I have never had problems running either the Commander or the Director with having the version 2.0 of the .NET framework, I am tending to think that this may be your problem.

I hope this helps (we have sent your question to the folks that actually know more about the Director and are waiting for their response as well - but we also need to make sure your operating environment is correct.)

Hi,

First time I installed DTK, I had installed .NET 3.5 and I thought it was the cause of the failure.

So I installed .NET 2.0, but it didnt work. I think it is not problem of .NET because I have tried all the possible versions of .NET and it doesnt work with none of them...and I have tried in two different machines (one dual core and the other pentium IV, both with the same OS version).

Thanks

Quoting - javierandrescaceres@gmail.com

Hello Alberto,

It's clear that error is due to an out of range matrix access &according to error it's about an image collection;I have got this error in windows forms apps when application config file does not meet the rigth parameters so I think It's convenience You get a new copy of Director and reinstall it after doing a complete cleaning (delete installation folders, reset & so son).

I hope this helps,

Javier Andrs

Hi,

I tried to re-install everything, cleaning folders and regs, but it didnt work. In fact, it was the first thing I tried.

Thanks

Gael Hofemeier (Intel)'s picture

Quoting - alberto_sagan

Quoting - javierandrescaceres@gmail.com

Hello Alberto,

It's clear that error is due to an out of range matrix access &according to error it's about an image collection;I have got this error in windows forms apps when application config file does not meet the rigth parameters so I think It's convenience You get a new copy of Director and reinstall it after doing a complete cleaning (delete installation folders, reset & so son).

I hope this helps,

Javier Andrs

Hi,

I tried to re-install everything, cleaning folders and regs, but it didnt work. In fact, it was the first thing I tried.

Thanks

Alberto - Javier is suggesting to actually go into the files and delete them as well as doing the "uninstall". It sounds like there is a file sticking around that is not compatible to the versions of the software that you are running. Have you tried installing the .NET framework 2.0 version and the DTK on a fresh system and trying to run it from there?

If I were you I would do the following: uninstall the 3.5 version of the .NET framework AND uninstall your DTK installation. Then I would go to the physical folders and delete them. After that I would reboot in case there is something left over in the Registry that corrupts your new installations. After rebooting I would install the 2.0 Version of the .NET framework (because this is the version that the Readme file says is compatible) and then I would re-install the DTK.

Or I would try it on a fresh system and see if I have the same errors.

Follow me on Twitter: @GaelHof Facebook: https://www.facebook.com/gh.intelblogs

Quoting - alberto_sagan
Hi,

When I launch AMT Director, it appears an error message and it says " Exception error logged in: C:Archivos de programaManageability Open SourceManageability Developer Tool KitExceptions-Director.txt"

Can you help me?

Thanks a lot

To the original poster:

Have you been able to resolve this issue? I see that you have another recent post regarding Director where you were presumably able to launch and use it. Therefore, I would assume that you have managed to fix or otherwise move past this issue. In order for us to close this issue, I would like to know if you are still experience an issue with Director throwing an exception upon launch.

Thanks,
- Brett McKown

Quoting - Brett Mckown (Intel)

To the original poster:

Have you been able to resolve this issue? I see that you have another recent post regarding Director where you were presumably able to launch and use it. Therefore, I would assume that you have managed to fix or otherwise move past this issue. In order for us to close this issue, I would like to know if you are still experience an issue with Director throwing an exception upon launch.

Thanks,
- Brett McKown

I still have the same problem using Director in v0.54 and v0.60...but one friend sent me v0.48 and this version works properly.

However, I would like to use latest versions...so I still have the problem

Thanks

Quoting - alberto_sagan

I still have the same problem using Director in v0.54 and v0.60...but one friend sent me v0.48 and this version works properly.

However, I would like to use latest versions...so I still have the problem

Thanks

This was a very strange issue that seemed to only occur in localized OS versions but had nothing to do with strings/text. Anyways, this should be fixed in the next version to be released within the next 2 weeks. Please keep an eye on the downloads page for updates and let us know if you have any further issues with any of the tools in the Manageability Developer Tool Kit.

Thanks,
- Brett McKown

Similar problem.

********** 16.03.2009 15:54:09
System.IndexOutOfRangeException: .
System.Windows.Forms.ImageList.ImageCollection.SetKeyName(Int32 index, String name)
ManageabilityCommanderTool.MainForm.InitializeComponent()
ManageabilityCommanderTool.MainForm..ctor(String[] args)
ManageabilityCommanderTool.Program.Main(String[] args)

OS (Russian localization): Windows XP SP3, Windows 2003 Enterprise SP2
Microsoft .NET Framework 2.0

Can you help me?

Andrew Schiestl (Intel)'s picture

What version of the DTK are you using? Is it the same version that is currently available for download?

Andy

Quoting - Andrew Schiestl (Intel)

What version of the DTK are you using? Is it the same version that is currently available for download?

Andy

I'am usedManageability Developer Tool Kit v0.6.09037.2

Where download old versions?

Andrew Schiestl (Intel)'s picture

Quoting - int27h

Where download old versions?

The older versions are no longer available on the Managability site. Let me escalate this to someone on the DTK team, it's interesting that this issue is apparently coming up again.

I have the same problem :(
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Andrew Schiestl (Intel)'s picture

Quoting - max23
I have the same problem :(
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Could you also submit this issue (along with the exceptions.log file in the DTK directory) to support_dopd_swe@intel.com? That's the e-mail for support questions to the DTK, so that will help them continue tracking the issue.

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