Product activation using license server broken for some Software Development Products

Product activation using license server broken for some Software Development Products

Problem:
Product activation with a license server is not working for some software development products.  This problem only occurs for floating licenses.

Affected Products:
Intel® Parallel Studio XE 2013 SP1 Update 1 for Linux* and Windows*
Intel® VTune™ Amplifier XE 2013 Update 13 and 14 for Linux* and Windows*
Intel® Inspector XE 2013 Update 8 for Linux* and Windows*

Description:
When installing one of the affected products using product activation via license server you will see an error "The license file provided is invalid", even if the license server is up and running and client-server connection is established.

Workarounds (apply one of them):
- Upgrade Intel® Software License Manager running on the license server to version 2.2.
Download link: https://registrationcenter.intel.com/RegCenter/Download.aspx?productid=1938 (choose the right OS and platform; only users with floating license registrations have access to this link). 
- Use serial number (alphanumeric code of format xxxx-xxxxxxxx)
- Use license file (file extension .lic). 
 
Note: Remote activation is not supported for floating licenses.

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Hi: I think this is my problem accessing a license for 2013 SP1. However, the link above leads to a page which says:

"The product updates/upgrades below are available based on your support subscription status. 

We are unable to find registrations/downloads matching this request"

 

Thanks,

Allen

Allan,

Thanks for feedback. Yes, this post needs to be updated. All Intel® Parallel Studio XE 2015 floating licenses need the newest license manger too.

The link https://registrationcenter.intel.com/RegCenter/Download.aspx?productid=1938 however is vaild. It's a generic link which always points to the actual Intel® Software License Manager release. The error message indicates that you don't have active license registratons which include floating licenses. Only users which floating license registratoons can access the license manager download.

Regards, Hubert.

 

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