cannot install updated intel display driver on HP laptop

cannot install updated intel display driver on HP laptop

hey, new here!

windows 7, SP1

hp pavilion dv7 7135us   with intel HD 4000 graphics

http://www.newegg.com/Product/Product.aspx?Item=N82E16834256513

using the intel driver update, there is a much newer driver for HD 4000.    but the HP laptop refuses to let me install, saying it is not approved by HP and i must try to get it from HP.   but HP does not have it.    

i have tried uninstalling the old drivers and even deleting them at the same time, but the laptop still keeps reinstalling it!   i don't know how it does that.

any ideas?   HP is not offerinlg any support on how i can do this.    thanks!

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Hi Mark,

I have a few suggestions - first, make sure you have admin access on your account.

1st - download the latest HD 4000 drivers: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamil...

2nd - disable Windows Updates (temporarily)

3rd - see if you have any HP auto updating software running - and if so, disable it (let me know if you need help with it)

4th - uninstall the HP drivers

5th - install the latest Intel drivers

 

Let us know how it goes - I'm sure we can figure something out

 

 

I used to have same problem before in my previous HP product. I wasn't able to download HD driver through HP support assistance. So, I download that directly in intel.

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