SUPPORT OVERVIEW


Quick Links

  • For help with specific technical problems and engineering support, use the forums.
  • For academic support, source materials, or additional questions not answered in a forum, submit a request.
  • For further training on advanced training topics, visit Intel® FPGA Technical Training.

Technical Support

I have a specific technical problem and need help from an engineer. Where can I get support?
Search for an answer or post a new question in the FPGA Developers section of the Intel Community. The more details you provide, the better. Our technical support team will answer your question as quickly as possible.

Visit the Intel Community
I posted to the forum over a week ago but have not received an answer. How can I get help?
Check that your question is posted in the correct category. If you do not get a response within 10 business days, let us know by filling out a support request with the Intel® FPGA Academic Program.

Academic Support Request
Where can I find documentation on a specific device or software tool?
For a complete guide to all the documentation and other resources for programmable solutions products and tools, see Intel FPGA Support Resources.
Where can I get training for advanced FPGA design topics?
Intel FPGA Technical Training has several learning plans for advanced topics categorized by existing knowledge. Courses that show a fee are free for professors and academic researchers.

Intel FPGA Technical Training
I'd like to use the material from an Intel FPGA Technical Training class in my university course. Can I have the source materials?
Yes, we are happy to share our materials with academia for non-commercial purposes. Submit a request and let us know how you intend to use the material.

Solution Request Form

Academic Program Membership

Why was my membership application rejected?
To become a member in the Intel® FPGA Academic Program, you must be a faculty or staff member at an eligible academic institution. Eligible institutions include any not-for-profit university, college, secondary school, research institute, or education center. Unfortunately, we cannot grant membership to employees from institutions in countries that are currently under a United States embargo. To verify your status, you must apply using your academic email address and provide proof of employment. Accepted proof includes a faculty profile on your institution's website, a picture of your employee ID card, or an official letter of employment. If you feel your application was rejected by mistake, you are welcome to reapply.

Membership Overview
Why is membership only for academic faculty or staff?
For legal reasons, any donations of hardware or software are considered the property of the institution, not the individual. Only employees can make this commitment on behalf of the institution. In addition, members are able to request access to our lab exercise solutions. To maintain the integrity of these solutions, we do not allow students to become members.
How can students get access to educational FPGA hardware?
Most of our hardware development kits that are targeted for education are designed in partnership with Terasic. Terasic offers a discounted price on hardware for all levels of academia (including students), which can be purchased through their online marketplace. To set up a purchasing portal for students to buy hardware for a university lab or course, contact Terasic.

Purchase from Terasic

Hardware can also be purchased through your regional electronics supplier. Pricing may vary.
How can students get FPGA design software?
The Lite edition of Intel® Quartus® Prime Software Suite supports Intel's low-cost FPGA teaching kits and does not require a license. This edition is great for students' personal computers. If a student project requires Intel® Quartus® Prime Pro Edition Software, we require a faculty adviser to apply for membership and a submit a license request on their behalf.

Download the Lite Edition
I am the student leader of a club or team. Can I get free hardware for our project?
We are happy to support classroom and extracurricular student projects. Your faculty adviser must apply for membership and submit requests on your behalf.
I am an Intel employee. Can I get discounted FPGA hardware and software licenses for personal use?
Our development kit partner, Terasic, extends the academic discount to Intel employees. You may make purchases via their online marketplace by selecting the academic price and providing a photo of your Intel ID. Purchase from Terasic

The Lite edition of Intel® Quartus® Prime Software Suite supports Intel's low-cost FPGA teaching kits and does not require a license. For other licenses, use the Employee Licensing Center.

Download

Employee Licensing Center

Software Licenses

My academic license request was approved. How do I install my license?
To generate your license file, go to the Self-Service Licensing Center and sign in using your Intel username and password. For additional information and guides on how to use the Self-Service Licensing Center, visit Intel® FPGA Licensing Support.

Self-Service Licensing Center
Licensing Support
My academic license is going to expire. Can I renew it in the Self-Service Licensing Center?
To renew your academic license, submit a renewal request. After your request is approved, to continue, go to the Self-Service Licensing Center. To prevent a lapse in coverage, apply three to four weeks before your license expires.

Membership Home

Miscellaneous

Does Intel donate non-FPGA hardware, such as Intel® RealSense™ products, Intel® NUC, PCs, or servers?
This program only donates Intel® FPGA devices and development kits.
Can Intel sponsor my research, class, club, event, or competition?
We have a limited number of sponsorship opportunities available each year. To request a sponsorship, submit your proposal using the support request form.

Academic Support Request
Where can I meet program representatives in person?
Intel engineers and representatives of the Intel® FPGA Academic Program attend a number of research and academic conferences each year. Visit our events page for the latest news.

Explore Events

Hardware & Development Kits

Can you recommend hardware for different class topics?
Yes. See the table below for hardware that is best suited for different purposes. 

Topic Recommended Hardware
Digital Logic

DE10-Lite
DE1-SOC

Computer Organization

DE10-Nano
DE1-SOC
DE10-Standard

Embedded Systems & Robotics

DE10-Nano
DE1-SOC
DE10-Standard

Machine Learning
High Level Synthesis
Hardware Acceleration

DE1-SOC
DE10-Pro
Hardware Acceleration on Intel® DevCloud
Intel® Programmable Acceleration Card