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License problem without admin

I've run into a problem where I can manually execute a build using Intel Fortran Composer XE 2016 Update 3 and see it succeed. However, when the build is initiated by a service (we're using Teamcity) on the same machine from the same user account, I get the following error:

ifort: error #10310: Failed to enable trusted storage check for licensing: WARNING: Enable Trusted Storage failed (flexnet error code 3669696). Trusted Storage based license could not be supported

Email Address issue

I'm trying to support a user whose using Intel Parallel Studio XE Composer 2009 and he keeps getting requests to update it to his email address. He wishes to update, but he can't remember his password. When you try "forgotten password" it says the email address doesn't exist. However Intel are sending emails about updates to it ? Can you please tell me or him the status of the account so that he can reset his password and I can do the updates for him. I reaised a ticket on the 30th of November asking for help and got no reply as him.

New license file for Parallel Studio XE 2017 not allowing older version to run

I installed the latest version of the Parallel Studio XE Composer Edition for Fortran and C++ Linux compiler and found it didn't work with our existing floating license for the 2016 version. So I downloaded a new license file which allowed the 2017 version to work but then found that the older version of the product that we want to also have available doesn't work with the new file.

Currently I've had to revert as our users were more interested in continuing to use the 2016 version but I'd like to know if it's possible to have both available.

Opensuse Leap 42.2 and parallel_studio_xe_2017_update1

I just installed Opensuse leap 42.2 and later tried to installed parallel studio xe 2017 on it and it tells me that its not a supported OS. While on the other page about installing intel compiler on opensuse ... it says

Missing mpi option for blacs in intel MKL and Parallel Studio XE Composer Fortran 2017


I got a license renewal for Intel® Parallel Studio XE Composer Edition for Fortran OS X* for year 2017. I downloaded the software and on the install GUI and I can't select the cluster tools for MKL. I have them installed in my 2016 Parallel studio, so it is not clear to me why I can't access these on the 2017 version.

I get the license through my employer, and as far as I could tell I got the same package as what I had for 2016.

Thank you for you help,


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