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Install failure due to 'The older version of Inter(R) Software cannot be removed.'

Intel(R) Parallel Studio XE 2016 Update 1 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).
  Windows Installer failed to configure product:
    Error message: The older version of Intel(R) Software Manager cannot be removed.  Contact your technical support group.   
    Error code: 1603
    File name: ism.msi

Installer logs location: C:\Users\luyan\AppData\Local\Temp\pset_tmp_PSXE2016_luyan\2016.01.20_19.02.46_000012b8\log\

Upgrading Floating Licenses from Intel Cluster Studio to 2016 Parallel Studio XE

I have 2 Floating Licenses  for Intel Cluster Studio for Linux. I am running icc 11,12, and 14 versions under these existing licenses.

I am about to install icc 16, licenses obtained (via upgrade) for  Intel® Parallel Studio XE Cluster Edition for Linux.

Will the new licenses for icc 16 support running the older versions (above)  of the Intel compiler which I need for existing customer support, as well as the 16 version?

Account Verification Incomplete after three hours

Three hours after renewing Parallel Studio XE, I still get

Account verification incomplete There is a delay for the final configuration of your support account. Please wait approximately 1 hour and click the same link in the email you received, to complete the configuration.               

How long does account verification take??? I'm referred to Premier Support, but apparently, without a verified account I have no access to create a ticket there either...

 

Received renewal email with old date

I just renewed my Parallel Studio XE (which expired on April 17th, 2015). I almost immediately received the renewal email, but unfortunately it reads

Thank you for renewing your support services for the Intel® Parallel Studio XE Professional Edition for C++ Windows*. This renewal entitles you to Intel® Premier Support services and product updates through April 17, 2015.

And indeed, on the registration center website, the old date of April 17th still shows.

Uninstall fails - another instance has been detected

Hello,

I have several out-of-date versions of Parallel Studio that I am trying to uninstall, but keep getting the message "Another instance of setup has been detected.  Please complete the other install and try again." How do I abort this background install so that I can remove the out-of-date versions?

I am running Windows 10, uninstalling from the control panel programs and features and restarting has not helped.

Chris

License manager / support issue.

 

I need to download the Intel License manager to support an Intel XE Composer license for two floating seats. The problem is that it is says my support period has expired... except it has not. My support expires Feb 25, 2016 and it has been renewed.

Who do I contact about this? I tried Intel Premier support, but it says I am not authorized. I tried calling and they gave me an email address that bounces.

Regards,

       - Henrik

License/support issue

 

I need to download the Intel License manager to support an Intel XE Composer license for two floating seats. The problem is that it is says my support period has expired... except it has not. My support expires Feb 25, 2016 and it has been renewed.

Who do I contact about this? I tried Intel Premier support, but it says I am not authorized. I tried calling and they gave me an email address that bounces.

Regards,

       - Henrik

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