Report Problems from Command Line

If the product crashes, you can use the amplxe-feedback command tool to package relevant information and send a report to the Intel Customer Support Team.

Basic Crash Report Process

  1. Create a bug report package using the create-bug-report action and desired options.

  2. Use the send-crash-report action to send the report to the Intel Customer Support Team.

Crash Report Actions
Action Argument Description
create-bug-report

<PATH> Pathname for the bug report.

Package the following into a bug report package: product log files, system information, crash reports for each running product process, and product installation details.

list-crash-report

None

Output a list of existing bug reports.

report-system-info

None

Output system information.

send-crash-report

<PATH> Pathname for the bug report.

Email the specified bug/crash report(s) to the Intel Customer Support Team.

Options for create-bug-report
Option Argument Description
dump-stack

<PID> Process identifier

Create crash report for process with specified process identifier (PID) when using create-bug-report.

no-dump

None

Disable crash reports to conserve system resources.

dump-memory

None

Use with dump-stack to include crash report for process with specified process identifier (PID).

no-system-info

None

Use when creating a report to speed up the bug report creation process by disabling system information collection.

Examples

This command generates a bug report package and stores it in a compressed file under the name you specify, such as 001bug.

> amplxe-feedback -create-bug-report=001bug 

This command creates a list of crash report filenames.

> amplxe-feedback -list-crash-report                

This command outputs system information so you can provide this information to support.

> amplxe-feedback -report-system-info

This command forwards the specified bug report to the Intel Customer Support Team.

> amplxe-feedback -send-bug-report=r0001b
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