Software Development Tools Top getting started issues

If you have the software product and want to submit a technical question, but do not have a support account or can't log in to your support account, the following solutions may help.

I registered my product and set up a support account, but forgot my login ID or password.

  1. Go to Intel® Software Development Products Registration Center.
  2. Click on the Forgot Login Id link or the Forgot Password link just below the "Login to My Account" button on the lower right side of the screen.
  3. If you ask for your Login ID, it will be emailed to the registered email address. If you forgot your password, simply answer your challenge question when asked, and you will be able to reset your password immediately.
  4. Once you know your login ID and password, you may log into Intel® Premier Support to submit your technical issue.
 

I registered for an evaluation copy of the software, but did not get an email with a license file or download instructions.

  1. Go to Intel® Evaluation Software Center and click on the product you are trying to evaluate.
  2. Enter your email address in the "Email" box on the next screen. BE SURE THIS IS A GOOD EMAIL ADDRESS, or you will not receive your email with the license and download instructions.
  3. At the bottom of the next (Serial Number Information) page, click on the support account link.
  4. Provide your Name, Company Name and Country information.
  5. Notice that your login ID defaults to your email address.
  6. Enter a password in the "Password" box. Then enter it again in the "Re-enter password" box to verify you did not have a typing error.
  7. Select a challenge question from the "Challenge Question" drop down list and provide a challenge answer in the "Challenge Answer" box. The challenge answer must be between 10 and 32 characters in length.
  8. Click the Submit button. You should get an email from the Registration Center within 24 hours with a license and download instructions.
  9. You may download the product from the URL specified in the email you receive from the Intel® Registration Center. Alternatively, if you have an Intel® Registration Center account, you may download the product immediately (prior to getting the email) by logging into Intel® Software Development Products Registration Center using the login ID and password specified in steps 5 and 6, clicking the Product Download link, then selecting your product from the Product list. A detailed description of the files included in the product will be displayed. Simply click on the hyperlink for each file you wish to download.
  10. If you still do not receive an email with the license file and download instructions, since you set up a support account during the first 8 steps, do the following:
  11. Log In to the Intel® Software Development Products Registration Center using the login ID and password you used when you registered for your evaluation (steps 5 & 6).
  12. Click the My Registrations box.
  13. Choose your evaluation product from the list of registered products.
  14. Write down the serial number for later use in the installation, then click on the Serial Number.
  15. Scroll down to the "License File" box and click on the Resend License File to my email address lin k (located just below the "License File" box).
    Note: If the license still does not arrive in email within an hour, copy the contents of the License File box, without change, into a file using a simple text editor (for example "Microsoft* Notepad" on a Windows* system). Do not change any of the license file contents. Save the file, using a .lic extension (for example, MyEval.lic). You will be able to use either the serial number (automatic installation) or license file (manual installation) during the install.
 

I successfully registered the product I purchased, but did not receive an email with a license file and download instructions.

  1. Log in to the Intel® Software Development Products Registration Center using the login ID and password you used when you registered your product.
  2. Click the My Registrations box.
  3. Choose your product from the list of registered products.
  4. Write down the serial number for later use in the installation, then click on the Serial Number.
  5. Scroll down to the License File box and click on the Resend License File to my email address link (located just below the "License File" box).
    Note: If the license still does not arrive in email within 24 hours, copy the contents of the "License File" box, without change, into a file using a simple text editor (for example "Notepad" on a Windows* system). Do not change any of the license file contents. Save the file, using a .lic extension (for example, MyEval.lic).
  6. Log out of the Intel® Software Development Products Registration Center.
  7. Follow the normal installation procedure. You will use the serial number from step 4 for the normal install. You will use the license file from step 5 if the normal install fails and you need to try a Manual install.
 

I received an "Invalid License File" error when installing.

When installing the program using remote terminal server with a license obtained with the current product or an earlier product you will get an error message: "Invalid license file"

Please make sure that the file you provided at the <license file> prompt is a valid license file with active support for the Intel® product you are trying to install.

Cause:
The FlexLM* version of the product uses increased security features when installing over remote terminal server.

Solution:
You can request your license to be resent to you from the registration center and the updated security information needed to support remote terminal server installs will be added to the license you receive via email.

Re-run the installation. The updated license should be found. You may need to point the installation to the license file name.

 
Para obtener información más completa sobre las optimizaciones del compilador, consulte nuestro Aviso de optimización.