What information to provide when there is an issue with Intel® Parallel Amplifier?

When discussing an issue in the Intel® Parallel Amplifier forum or requesting support from Intel engineers, please help developers investigating the problem by providing the following:

• Provide a clear statement of the issue and the context in which it happens

• How to reproduce: include all information you think it could be useful for engineers to work on the issue

• System information and product logs including warning messages and if relevant, installation logs.

In order to collect system and Intel® Parallel Amplifier configuration information, open a command line and execute the following command, redirecting the output to a file.  This file can then be uploaded to a forum post or sent to Intel engineers as otherwise directed.

 
<AMPLIFIER_INSTALL_DIR>\bin32\ampl-feedback.exe -report-system-info
where <AMPLIFIER_INSTALL_DIR> is the Intel® Parallel Amplifier install directory for example: C:\Program Files\Intel\Parallel Studio\Amplifier\

 

Intel® Parallel Amplifier log files can be found at %temp%/ampl-log-<user_name> directory and installation logs are saved at %temp% directory in a few Amplifier_install.log* files. Compress them and send to Intel engineers if requested.


• If Intel® Parallel Amplifier crashes, the following dialog box should show up. Copy the report to the clipboard using "Copy" button and paste it to an e-mail message (use "Send Report" button) or save in a file and provide it as part of your request for help. There is no need to collect system information in this case.

PS_exception.JPG

 

• The following additional information would also be helpful to reproduce the problem:

- If Intel® Parallel Amplifier generated an assertion, please include it in your report

- Screenshots which illustrate the problem

- Collected data (project results directory compressed in archive file)

- Reduced test case which reproduces the issue, or access to an application that demonstrates the problem.

Para obtener información más completa sobre las optimizaciones del compilador, consulte nuestro Aviso de optimización.