Intel® GPA Troubleshooting Tip: Disable anti-virus or firewall software

Problem:
Though you've installed Intel® Graphics Performance Analyzers (Intel® GPA) without errors, you may encounter one or more of the following symptoms after starting the Intel GPA tools:
  • the game never starts on the target system, or crashes when using Intel GPA
  • the Intel GPA applications or the game you are analyzing become non-responsive
  • you receive an error from the Intel GPA Monitor indicating that it cannot attach to the game or graphics application
Root Cause:
Intel GPA creates a socket network connection between the target and client systems which is used for sending commands and data between the two system. This connection is required even if the target and client are co-located on the same physical hardware. But on some systems security software products may block or interfere with the communication between the target and client, so that one or more of the Intel GPA applications may be unable to connect with the Intel GPA Monitor, or the Intel GPA applications become non-responsive.


Resolution:
First, disable any anti-virus and/or firewall software that may be running on either the client or target systems, reboot your computer, then restart the Intel GPA applications.

If you believe that a vendor's software interferes with Intel GPA, please let us know about these tools at the Intel GPA Support Forums.

Finally, remember that disabling anti-virus or firewall software may leave you open to security attacks, so take other precautions to ensure the security of your systems.


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