Did not receive info after purchasing Maintenance Renewal through 3rd party

Did not receive info after purchasing Maintenance Renewal through 3rd party

Hello,

  My organization purchased a Maintenance Renewal for the Intel Fortran Composer XE for OS X through a 3rd party Software vendor.  This process was supposed to have completed in Sep 2012.  I've not seen any information to allow me to extend the server.lic file on my LMGR server.

  Since that time, I've upgraded the Host server due to security requirements, and the lmhostid information has changed, so now the lmgrd software fails due to the server.lic file having the incorrect Host ID.

   I've noted the request not to put serial numbers or purchase orders into the forums, so wait to hear back on what info you may need.

Thank you,

Carter

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Dear Customer,

I'm sending you a private message. Please reply back your serial number in that private message. You are right that the serial numbers are not to be posted here.

Thanks,
Sridevi

Sridevi Allam Technical consulting engineer - Intel MKL

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