Ask ISN Your Questions!


Do you have a burning question you've always wondered about and wanted to ask someone at Intel? 
Well now is your chance! 

I'm opening up this blog to gather customer questions about the Intel Software Network, Intel Software Products, or general Intel questions that I will try and answer for you.  No technical questions please - these can be answered in our ISN forums or through our Intel Software Products customer support pages or at our Intel Hardware Support form.  I'm looking for your questions about Intel that might be hard to find or that are general questions you found yourself wondering about. 

Just imagine that I'm your next door neighbor who works for Intel that you just ran into on the sidewalk for a casual chat - what would you ask me?  What are you curious about?

Post your questions in the 'What do you think?' comments section below and I will edit the post to add the questions that I've received.


ISN Customer Support Q&A:

What was your first experience with an Intel processor?

My first experience with Intel was with the Intel 386™ processor when I was 9 years old in my IBM PS/1 model 2121.  It had a 20MB hard drive and ran Windows 3.11 for Workgroups.  :)  It is a fond memory!  Prior to that, I had an Atari 800XL, which was super cool in it's day.


Why doesn't Intel allow software developers access to its processor BIOS Writer's Guides

BIOS Writer's Guides (BWG) are Intel restricted access documents.  They are available for approved BIOS vendors and OEMs developing BIOS under NDA (non-disclosure agreements) through Intel.  Publicly available documents that may help you are our Software Developer's Guides and our processor documentation guides (choose a processor, then click its 'Technical Documents' tab).


Why does Intel charge money for software development products?

This answer comes from James Reinders, Intel Software Products Director of Business Development and Marketing:
"Intel produces software in many forms, some are sold for a price, some are free and/or open source, some are available to non-commercial users for free and to commercial users for a price.  While it is very important to support our processors, it is also not our desire to destroy the market for independent innovations.  In cases where we charge a price, we are asking a fair payment for our work at a competitive price. We battle to earn our business, and this makes us a better supplier.  Most important of all - this helps create an opportunity for others to compete with our tools and make a fair price. It would be unfortunate if we extinguished competition for supporting our processors by giving away all our software. Intel is fortunate to have the richest array of support for our processors of any processor vendor – we are not interested in destroying that."


How can I find more information about the Intel-powered Classmate PC?

Please see our Classmate PC site at for more information.


Does Intel make a CPU that fits an AM2 socket?
Date answered:  June 24, 2008

This is an interesting question for those of you 'stuck' with AM2 motherboards.  I'm sorry to say that the answer is no, and there are no socket adapters available for this type of configuration - the number of pins are different and so is the entire architecture of the motherboard.  No fear, though - you can still go Intel!  The easiest thing to do would be to upgrade your motherboard to an Intel Socket 775 (or Socket T) configuration - you can get some as cheap as $50 these days!  See this search page for examples.
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