Frequently Asked Questions

Product Licensing FAQ

General

What is the Intel® Software Manager?

Intel® Software Manager is a utility that allows users to:

  • Download and install updates for your Intel® Software Development Products
  • Manage the subscription status of installed software
  • Activate serial numbers
  • Manage licenses, such as add a new license or refresh or remove an existing license
  • Find out about the latest news for Intel Software Development Products

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How do I manage my licenses?
  1. Log in to the Intel® Registration Center by entering your login ID and password. This displays a list of all your products (Products view) and your serial numbers (Serial Numbers view).
  2. The Serial Numbers view lists all the serial numbers associated with your account. For each serial number, it also lists your role (Owner, Administrator or a Developer on a Floating license), the product name, and license type.
  3. Click the product name to go to the subscription history where you can download the latest version of the product. At the top are the serial number, support status, and links to manage the license and renew your subscription. The support status indicates if a renewal is needed.
  4. If applicable, click Renewal in the Purchase column. This displays a product list page with detailed information on support renewal prices, including information on resellers from whom you can extend your license. See our Purchasing, Renewing and Upgrading FAQ.
  5. In the Serial Numbers view, click the serial number you want to manage. This displays the Manage License page where you can download an existing license file or send it to your email. You will also be able to request Intel Premier Support access for eligible serial numbers, transfer the serial number to another user within the same domain, appoint an administrator for your account, and more.
How do I upgrade to 2016 or later floating license?

You will have to upgrade your existing licenses if:

  • You have a pre-2016 version of Intel® Parallel Studio XE or Intel® System Studio XE and your subscription period is either active or had been active when the 2016 product had been released
  • You want to install and use a 2016 or later product

If your licenses qualify for the upgrade, you will receive a new serial number for each of your floating licenses. The new serial number will enable you to download and install the latest software updates. To successfully upgrade and use the new products you will need to install the new license on the license server as well as on all the client systems. You will also need to install the latest version of the Intel® Software License Manager. For detailed information, read more.

How do I upgrade to Intel® Parallel Studio XE 2016 or later named-user license?
If you have a pre-2016 version of Intel® Parallel Studio XE and your subscription period is either active or had been active when the 2016 product had been released, and your subscription is eligible for the upgrade, you will be prompted to upgrade your product. If your license qualifies for the upgrade, you will receive a new serial number for each of your qualifying licenses. The new serial number will enable you to download and install the latest software updates. For detailed information, read more.
How do I find my Intel software license on my system?

The default license folder for Intel Software Development Products is as follows:

  • On Windows*: <installation drive>\Program Files\Common Files\Intel\Licenses
  • On Linux*: /opt/intel/licenses
  • On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses
How do I download the license file or resend it to my email?
When you register a pre-2016 product with the Intel Registration Center, you should receive a license file with your registration email at the email address associated with the registering account. If you did not receive this email or you cannot find your license file, try the following options to obtain a new license file.
How do I get my license file for Intel® Parallel Studio XE 2016 or later?

When you register Intel® Parallel Studio XE 2016 with the Intel Registration Center, you will receive a unique serial number with the registration email. You will need the serial number when you install the product on your system.

Note: The license file will not be included in the registration email. If you need to obtain the license file after the installation, read more.

How do I get a license file for an offline installation of Intel® Parallel Studio XE 2016 or later?

When you register Intel® Parallel Studio XE 2016 with the Intel Registration Center, you will receive a unique serial number with the registration email. You will need the serial number when you install the product on your system.

If you need to install the product on a system with no Internet access, you will first need to generate a license file for the offline installation. Visit Intel Registration Center and locate your serial number. In the License Management page, enter your system’s Host ID to generate a dedicated license file for your system. For detailed information, read more.

How do I manually install my new license?

If you install the product online using the serial number, you will not need to manually install your new license. Use this option only if you are installing offline.

Place the license file "*.lic" in the following directory, making sure not to change the license file name:

  • On Windows*: <installation drive>\Program Files\Common Files\Intel\Licenses
    For example: "c:\Program Files\Common Files\Intel\Licenses"
    Note: If the INTEL_LICENSE_FILE environment variable is defined, copy the file to the directory specified by the environment variable instead.
  • On Linux*: /opt/intel/licenses
  • On OS X*: /Users/Shared/Library/Application Support/Intel/Licenses

Note: You will likely need administrative/root privileges to copy the license to the named directory.

How do I install an older version of Intel® Parallel Studio XE with a 2016 or later named-user license?

If you recently purchased an Intel® Parallel Studio XE product, extended your support for an older product, or received a free upgrade for your existing product, you are likely to have a 2016 or later license.

This license gives you access to the new products and updates. However, you may still choose to install an older version that better suits your needs. If this is the case, you will not be able to install the product using the serial number option in the installer.

Before attempting to install, you will need to manually generate a license file, place it on your system, and install the product using the license file. For detailed information, read more.

I have a named-user license (single-user license). Can I install the product on different machines?

Yes, you can. A named-user (single-user) license allows the license owner to install the product on multiple systems. However, only ONE copy of the software may be in use by the license owner at any given time.

Please see the End User License Agreement.

What do I do when I see the message “Maximum number of activations exceeded”?
Named-user license provisions in the Intel Software EULA have changed. If you try to install the product on more than the permitted number of systems, you are likely to encounter an error during installation “Maximum number of activations exceeded”. To unlock one or more of your systems, read more.
How do I release activation from my named-user license?

A named-user (single-user) license may be used by the license owner only. The product may be installed on no more than the permitted number of systems (see the Intel Software EULA).

If you are working in a virtual machine (VM) environment, you may need to release activations of unused VMs in order to run new VMs. You can now release activations for your serial numbers by doing the following:

  1. Log in to the Intel® Registration Center by entering your login ID and password.
  2. In the Serial Numbers view, click the serial number you want to manage. This displays the Manage License page.
  3. The top of the page lists all the Host IDs (MAC addresses) of the systems associated with the serial number.
  4. Identify the activation you want to release and click the ‘X’ icon for that activation.
  5. A message is displayed asking you to certify that you will remove the license file and uninstall the product from that system. Make sure to do so.
  6. Once the activation had been released you will be able to install the product on another system.
I'm getting an error: “The license file provided is invalid”. What do I do?

You may see this error while installing Intel Software Development Products with a license file. There are a few things you need to check.

  1. The license file may be corrupted. Log in to the Intel Registration Center and download the license file or resend it to your email. Modifying a license file arbitrarily may invalidate it.
  2. Check the license and its support expiration date in the Intel Registration Center. Make sure that the product you are installing is covered by the license and that the build date of the product is earlier than the support expiration date of the license you own.
  3. You may be using the wrong license file. Under the 2016 licensing model, each system requires a unique license file. Go to Intel Registration Center and download the license file for the system you want to install the software on. For more information, refer to "How do I get my license file for Intel® Parallel Studio XE 2016 or later?".

If your license is a floating license, you need to have Intel® License Manager for FLEXlm* Servers set up properly. Update your license file with the host name and host ID of your license server(s) in the Intel Registration Center. Next, download the updated license file and install your Intel Software Development Products with it. For more details, refer to Intel® FLEXlm* License Manager FAQ

I'm getting an error: "Failed to enable trusted storage check for licensing". What do I do?

Root cause:

  • On Windows*: Service “FLEXnet Licensing Service 64” cannot be installed by non-administrator users on Windows 7.
  • On Linux* : The library path is not set.

Read More

How do I transfer licenses to/from another user?

Note: You can only transfer a serial number ownership to or from a different person with the same email domain.

Transferring a license to another person can be done for both named-user and floating licenses.

  1. Log in to the Intel® Registration Center. In the Serial Number view, click the serial number you want to transfer.
  2. On the Manage License page, under the Serial Number User Management section, click Transfer.
  3. Enter another email address within the same domain, and then click Transfer.

Transferring (pulling) a license from another person can be done only for named-user licenses.

  1. Log in to the Intel® Registration Center.
  2. On the right-hand side, under Intel Products, enter the serial number you want to pull, and then click Register. If the serial number belongs to the same domain as yours, the license will be transferred to you.

To transfer the license to a user from a different domain, you will need to contact Intel support. If you have an Intel Premier Support (IPS) account, you can submit a request against your product. If you don’t have IPS account, you can submit your request to Intel Software Development Products Download, Registration, and Licensing forum.

For more information click here.

Can I add another user to my license as an administrator?

You can only add a person with the same email domain as the primary owner as an administrator to a serial number.

  1. Log in to the Intel® Registration Center by entering your login ID and password.
  2. In the Serial Number view, click the desired serial number.
  3. On the Manage License page, expand the Serial Number User Management section.
  4. Click the Add button next to the Administrator role.
  5. In the New User Email text box, enter another email address within the same domain, and then click Add.
What are the differences between evaluation, free, and paid compilers?

The key difference between evaluation, free, and paid compilers is related to the licensing terms and associated support for the compilers. See the End User License Agreement (EULA) for distinctions between the three. Products under an evaluation license will cease to function at the end of the evaluation period. Free products are only valid for the granted license period. All other products will continue to function beyond the licensed support period.

An evaluation license is not renewable. Once your free license has expired, you must qualify for a new license. Paid licenses are eligible for support renewal. See the Purchasing, Renewing, and Upgrading FAQ for more information on renewals. Functionally, the evaluation and free tools compilers are identical to the paid compilers of the same version.

Where do I submit download, registration, or licensing issues?

If you need help and you have an active Intel® Premier Support account*, you can submit your issue to Intel Premier Support. Be sure to select the product you need help with from the product list. (See Intel® Premier Support FAQ).

* You will not be able to access Intel Premier Support without a valid account.

You can also look for answers or submit issues in the related forum.

 

Additional License FAQ

Intel® License Manager for FLEXlm* Servers FAQ

Intel® MPI Library Licensing FAQ

Intel® Math Kernel Library (Intel® MKL) Licensing FAQ

Intel® Integrated Performance Primitives (Intel® IPP) Licensing FAQ

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