Product Licensing FAQ

General

How do I find my Intel software license on my system?
The default license folder for Intel Software Development Products is as follows:
  • On Microsoft Windows*: <installation drive>\Program Files\Common Files\Intel\Licenses
  • On Linux*: /opt/intel/licenses
  • On macOS*: /Users/Shared/Library/Application Support/Intel/Licenses
How do I manage my licenses?
  1. Sign in to the Intel® Registration Center by entering your login ID and password. On the Products page you will see a list of all your products (Products List tab) and your serial numbers (Serial Numbers tab).
  2. The Serial Numbers tab lists all the serial numbers associated with your account. For each serial number, it also lists your role (Owner, Administrator, or Developer on a Floating license), the product name, and license type.
  3. Click the product name to go to the subscription history where you can download the latest version of the product. At the top are the serial number, support status, and links to manage the license and renew your subscription. The support status indicates if a renewal is needed.
  4. If applicable, click Renewal in the Purchase column. This displays a product list page with detailed information on support renewal prices, including information on resellers from whom you can extend your license. See our Purchasing, Renewing and Upgrading FAQ.
  5. In the Serial Numbers view, click the serial number you want to manage. This displays the Manage License page where you can download an existing license file or send it to your email. You will also be able to transfer the serial number to another user within the same domain, appoint an administrator for your account, and more.
How do I transfer licenses to or from another user?

Note: You can only transfer a serial number ownership to or from a different person with the same email domain.

Transferring a license to another person can be done for both named-user and floating licenses.

  1. Sign in to the Intel® Registration Center. In the Serial Number view, click the serial number you want to transfer.
  2. On the Manage License page, under the Serial Number User Management section, click Transfer.
  3. Enter another email address within the same domain, and then click Transfer.

Transferring (pulling) a license from another person can be done only for named-user licenses.

  1. Sign in to the Intel® Registration Center.
  2. On the right-hand side, under Intel Products, enter the serial number you want to pull, and then click Register. If the serial number belongs to the same domain as yours, the license will be transferred to you.

To transfer the license to a user from a different domain, you will need to contact Intel support. For support options, see Get Help.

Additional Information

Can I add another user to my license as an administrator?

You can only add a person as an administrator to a serial number if they have the same email domain as the primary owner.

  1. Sign in to the Intel® Registration Center by entering your login ID and password.
  2. In the Serial Number view, click the desired serial number.
  3. On the Manage License page, expand the Serial Number User Management section.
  4. Click Add next to the Administrator role.
  5. In the New User Email text box, enter another email address within the same domain, and then click Add.
What is the Intel® Software Manager?

Intel® Software Manager is a utility that allows users to:

  • Download and install updates for your Intel® Software Development Products
  • Manage the subscription status of installed software
  • Activate serial numbers
  • Manage licenses, such as add a new license or refresh or remove an existing license
  • Find out about the latest news for Intel Software Development Products

Intel Software Manager Guide

What are the differences between evaluation, free, and paid compilers?

The key difference is related to the licensing terms and associated support for the compilers. See the End User License Agreement (EULA) for distinctions between the three. Products under an evaluation license will cease to function at the end of the evaluation period. Free products are only valid for the granted license period. All other products will continue to function beyond the licensed support period.

An evaluation license is not renewable. Once your free license has expired, you must qualify for a new license. Paid licenses are eligible for support renewal. See the Purchasing, Renewing, and Upgrading FAQ for more information on renewals. Functionally, the evaluation and free tools compilers are identical to the paid compilers of the same version.

Where do I submit download, registration, or licensing issues?

Getting started (registration, download, licensing, installation) questions only may be submitted to the Online Service Center, regardless whether you have active priority support or not.

For support options, see Get Help.

Named-User License

How do I manually install my new license?

Use this option if you need to replace an older license file with a new one for an existing installation, or if you wish to install the product using a license file.

Place the license file (*.lic) in the following directory, making sure not to change the license file name:

  • On Microsoft Windows*:
    <installation drive>\Program Files\Common Files\Intel\Licenses
    For example: c:\Program Files\Common Files\Intel\Licenses

    Note: If the INTEL_LICENSE_FILE environment variable is defined, copy the file to the directory specified by the environment variable instead.

  • On Linux*: /opt/intel/licenses
  • On macOS*: /Users/Shared/Library/Application Support/Intel/Licenses

Note: You will likely need administrative or root privileges to copy the license to the named directory.

Make sure to remove expired license files from the directory to ensure the correct file is being used.

How do I download the license file or resend it to my email?
  1. Sign in to the Intel® Registration Center by entering your login ID and password.
  2. On the Products page, in the Serial Numbers tab, you will see a list of all your serial numbers. Click the serial number you would like to manage.
  3. On the Manage License page you will have the option to download the license file or send it to your email.

For more information see: How do I send a license file to my email?

Does a named-user license need the Intel® Software License Manager?

A named-user license does not require the Intel Software License Manager.

Only floating licenses require the installation of the Intel Software License Manager on the license server. There is no need to install a license manager on the client systems.

I'm getting an error: "The license file provided is invalid." What do I do?

You may see this error while installing Intel Software Development Products with a license file. There are a few things you need to check.

  1. The license file may be corrupted. Sign in to the Intel Registration Center and download the license file or resend it to your email.

    Note: Modifying a license file arbitrarily may invalidate it.

  2. Check the license and its support expiration date in the Intel Registration Center. Make sure that the product you are installing is covered by the license and that the build date of the product is earlier than the support expiration date of the license you own.
  3. The license file on your system may be outdated. When you renew your support, a new license file is generated for your serial number. You will need to remove the old license file from your system and replace it with the new license file. See Updating the License File After Renewal.
I have a named-user license (single-user license). Can I install the product on different machines?
Yes, you can. A named-user (single-user) license allows the license owner to install the product on multiple systems belonging to the same user. However, only one copy of the software may be in use by the license owner at any given time.

 

Please see the End User License Agreement.

Floating License (Client)

How do I manually install my new license?

Use this option if you need to replace an older license file with a new one for an existing installation, or if you wish to install the product using a license file.

Make sure to use the client license file for to the floating serial number. Place the license file (*.lic) in the following directory, making sure not to change the license file name:

  • On Microsoft Windows*:
    <installation drive>\Program Files\Common Files\Intel\Licenses
    For example: c:\Program Files\Common Files\Intel\Licenses
    Note: If the INTEL_LICENSE_FILE environment variable is defined, copy the file to the directory specified by the environment variable instead.
  • On Linux*: /opt/intel/licenses
  • On macOS*: /Users/Shared/Library/Application Support/Intel/Licenses

Note: You will likely need administrative or root privileges to copy the license to the named directory.

Make sure to remove expired license files from the directory to ensure the correct file is being used.

To replace the license file on the server, refer to the Intel® Software License Manager for FLEXlm* ServersFAQ.

How do I download the license file or resend it to my email?
  1. Sign in to the Intel® Registration Center by entering your login ID and password.
  2. On the Products page, in the Serial Numbers tab, you will see a list of all your serial numbers. Click the floating serial number you would like to manage.
  3. On the Manage License page, you will see two license files. The top one is for your license servers and the bottom one is for your client. For each license file you will have the option to download the license file or send it to your email. For more information see: How do I send a license file to my email?
  4. Install the product using the license file.

More Details

I'm getting an error: "The license file provided is invalid." What do I do?

You may see this error while installing Intel Software Development Products with a license file. There are a few things you need to check.

  1. The license file may be corrupted. Sign in to the Intel Registration Center and download the client license file of your floating serial number, or resend it to your email. Note: Modifying a license file arbitrarily may invalidate it.
  2. Check the server license and its support expiration date in the Intel Registration Center. Make sure that the product you are installing is covered by the license and that the build date of the product is earlier than the support expiration date of the license you own.
  3. The license file on your server may be outdated. When you renew your support, a new license file is generated for your serial number. You will need to remove the old license file from your server and replace it with the new license file. See Updating the License File After Renewal.

If your issue is with the Intel Software License Manager, refer to the Intel® Software License Manager for FLEXlm* Servers FAQ.

Why do I see "Invalid license file" when installing an older version of the compiler?

Older versions of the compiler do not support the client license format using USE_SERVER. Replace this file with the full server license. For more information see Setting Up the Client Floating License.

Why are license checkouts so slow?

A variety of issues can cause slow license checkouts:

  • Old license server information or old license files
  • A bug introduced with RHEL*\CentOS* 7.2.
  • Running versions 2016 through 2017 update 1 of the compiler on a remote workstation
  • Slow DNS lookups

For more information see Slow Floating License Checkout.

On how many systems can I install my floating license?

There is no limit to the number of systems the product can be installed on. However, a floating license has n number of seats: typically 1, 2, or 5 seats. While the product may be installed on more systems than the number of seats, only n licenses can be checked out at the same time, where n = number of seats.

For more information, see the End User License Agreement.