How do I extend my support service

Customers receive product updates and technical support for the duration of their support period. Typically the support period is one year. Once the support expires, product updates or technical support will no longer be available. You can extend your commercial, academic or enabling license and support service by ordering support renewals for your product from the reseller.  After receiving your renewal serial number, you will need to register it at the Intel® Registration Center. You will then need to follow the directions shown to install your new license file.

To extend your non-commercial license, go to the non-commercial software website and register again for your non-commercial product.

The standard renewal process does require that the original and renewal products be exactly same, including license type (single user, floating or node locked with same number of seats). You may also renew a product registered by someone else in your company. Your email domain name must match that of the person who registered the original serial number.

Buy a Pre-Expiry Date Renewal before your one year of support ends for an exceptionally low price.  A full year of product support and updates will be added on to your current product’s expiry date.  You can buy this renewal any time before your current support ends.

If you don’t get around to buying a Pre-Expiry Date Renewal and your current product’s support expires, you can still buy a Post-Expiry Date Renewal.  This is a new type of renewal.  The discount is not as good as the Pre-Expiry Date Renewal, but still substantial.  This discount is available for up to one year after your current license expires! The renewal starts on the date of purchase, not the day your product expires, and gives you one full year of support and updates.  

If you wait more than 13 months after your product’s expiry date, you no longer qualify for a renewal.  If you want continued support at that time, you will have to repurchase the product.

Use the Support Renewal / Upgrade options tool which helps to make a better choice about renewal and upgrades available for your purchased product(s).

Please refer to these articles for more details:

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