Frequently Asked Questions

Purchasing, Renewing and Upgrading

Is it better to renew my license or purchase a new license?

Licensing costs vary by product. However, if your license expired more than two years ago, a new license generally costs less than purchasing a three-year renewal.

Intel has reduced the renewal prices of Intel® Software Development Products, making it even easier to consider renewing early to ensure uninterrupted access to product support and product updates.

Buy a Pre-Expiry Date Renewal before your one year of support ends for an exceptionally low price. A full year of product support and updates will be added on to your current product’s expiry date. You can buy this renewal any time before your current support ends.

If you don’t get around to buying a Pre-Expiry Date Renewal and your current product’s support expires, you can still buy a Post-Expiry Date Renewal. This is a new type of renewal. The discount is not as good as the Pre-Expiry Date Renewal, but is still substantial. This discount is available for up to one year after your current license expires. The renewal starts on the date of purchase, not the day your product expires, and gives you one full year of support and updates.

If you wait more than 13 months after your product’s expiry date, you no longer qualify for a renewal. If you want continued support at that time, you will have to repurchase the product.

Use the Support Renewal / Upgrade options tool, which helps you make a better choice about renewal and upgrades available for your purchased product(s).

What are my renewal options?
Intel offers different license renewal options that are based on when your current support expires. Depending on when your support expires, you could be eligible for a Pre-Expiry or a Post-Expiry renewal. Watch Now
Can I purchase products in volume?
The Intel® Software Development Products Volume Program is no longer in effect. For more information, contact
What is the Export Control Classification Number (ECCN) for the Intel® Software Development Products?

When shipping the Intel® Compiler or its redistributable libraries or other Intel® Software Development Products, you need to contact Intel Premier Support or forums to get the current ECCN.

Please send the compiler or other product name (e.g. Intel® Fortran Compiler for Linux*), the version (e.g. 10.1.024), and whether you plan to export the compiler or other product (including the FLEXlm* license checking) or the compiler redistributable libraries.

This information applies to ECCN on Intel® Software Development Products.
For processors, please contact Intel Customer Support.
For other Intel products, please contact and provide the MM#.

Do you offer student discounts?

Intel supports the next generation of scientists and engineers through ensuring students have access to the latest Intel® Software Development Products.

Find out if you qualify for free software tools
Discounted student pricing

Do you offer academic research discounts?
Intel recognizes the value that academia brings to accelerating new discoveries and to improving our understanding of the world. Intel provides qualified academic researchers no-cost access to Intel® Performance Libraries. Find out if you qualify for free software tools.
Do you offer educator discounts?

Intel provides educators Intel® Software Development Products at no cost to ensure they teach with tools supporting the latest technologies.

Qualifications: Professors and educators teaching parallelism and high performance computing techniques to students at degree-granting institutions. Learn More

I'm having purchase issues with your partners. What can I do?

If you have a question or problem with a purchase from International Software Partners (ISP), you can get support from them on their website:

Once your purchase is complete, if you need help registering, installing, or using the product, please visit our Startup Support Forum.

Can renewals be applied to student or non-commercial licenses?
No, we do not have renewals for student or non-commercial licenses. Users have to apply for a new non-commercial license to extend usage. Renewals are available for commercial, academic, and enabling licenses only.
What is meant by support expiration?
Customers receive product updates and technical support for the duration of their support period. Typically the support period is one year. Once the support expires, product updates and technical support will no longer be available.
If a renewal is applied to the wrong product, what do I need to do?
You can contact Intel support to “unregister" the renewal, and you can then try to re-register the renewal to apply to the desired license. You should then be able to download, install, and use the Intel product.
What are the conditions for successful renewal?
The standard renewal process requires that the original and renewal products be exactly the same, including the license type (single user, floating, or node-locked with the same number of seats). You may also renew a product registered by someone else in your company. Your email domain name must match that of the person who registered the original serial number.
Can renewals be applied to licenses that came with a CD? Is there a way to track them online?
If the serial number from the CD is registered, then you can track the serial number and apply the renewal at the Intel Registration Center.
I get a message that all of my matching serial numbers have already been renewed. Can a serial number be renewed further?
You may register only one serial number beyond your currently supported serial number. We only allow one of these serial numbers to be renewed in advance.
Why do the serial numbers that can be renewed appear out of sequence?
Serial numbers appear in the order they are registered. Renewal starts from the original serial number support expiration date, not from the original serial number registration date. Renewal of a product is time-based; product version does not matter. You will need to buy a renewal when your support expires. You should register all the serial numbers you have purchased so that they all appear in your registered products list.
Can you tell a renewal from a full license by serial number?
If you have the serial number, just look it up in the Intel Registration Center, and that should tell you if it is a renewal. For a renewal, you will also see the previous license that it renewed in the "chain". As you go back through the "chain" of licenses, you will eventually come to one that has no previous license, so that is the original product license.
Can you tell a renewal from a full license by *.lic license file?
No, from the license file you cannot tell if it is a renewal. You have to search the Intel Registration Center by the serial number that generated the license file.
What is an upgrade to a software product?

The two types of upgrades are: free and product SKU.

Free upgrades are offered in two cases:

  • A subsequent version of a product has a new feature code
  • A product is EOL

Customers can take advantage of promotional offers to upgrade their product to a product with additional capabilities (new features or components).

Both cases require new licenses, which require new serial numbers.

What is the difference between an upgrade and a renewal?
For information on the upgrade program, see: Product Support Renewal / Upgrade options. For renewals, see the Renewal program.
Where I can buy renewal licenses?
To buy or renew single user, floating, or node-locked licenses, contact a reseller or visit the online software store provided by ISP on behalf of Intel® Software. For more information on renewing Intel® Software Development Products, please visit the product list page.
How do I renew my license?
You can extend your commercial, academic, or enabling license by ordering support renewals for your product from the reseller. After receiving your renewal serial number, you will need to register it at the Intel® Registration Center. You will then need to follow the directions shown to install your new license file. To extend your non-commercial license, go to the non-commercial software website and register again for your non-commercial product.
When does my renewal period start?
When you purchase a license for an Intel® Software Development Product, you are entitled to the latest version of the product, as well as any new versions that are released during your license period. When your subscription expires, you are "locked in" to the last version that was released during the period, and you are limited in terms of support. A renewal license allows you to extend your support window and provides you with an upgrade path for new versions, Intel® Premier Support, and associated resources.

Don't see your question? You can always ask us in the Intel® Software Development Products Download, Registration & Licensing forum or through our support channels.

Get Support